Senior Manager, Ad Policy Management & Operations

Position Summary

Walmart Connect is a leading ad tech platform committed to delivering innovative solutions while maintaining the highest standards of compliance and integrity. We are seeking a Senior Manager, Ad Policy Operations (Enforcement) to lead and operationalize the end‑to‑end enforcement and moderation ecosystem, driving a scalable, high‑performing operating model across people, processes, tooling, and governance.

This role will own the operational strategy and execution of enforcement operations, ensuring consistent decision‑making, scalable workflows, and strong alignment between policy intent, moderation execution, and business needs. Senior Manager will partner cross‑functionally to improve operational efficiency, reduce friction, and support a predictable, high‑quality advertiser and internal experience.

• Own and evolve the enforcement and moderation operating model, including workflows, governance, escalation management, and cross‑functional coordination
• Drive operational strategy and process improvements to increase consistency, scalability, and execution quality
• Establish structured ways of working and operational standards across internal and offshore moderation teams

• Lead and develop a team of managers and analysts, setting clear priorities, expectations, and performance standards
• Drive accountability, consistency, and continuous improvement across the team

• Oversee complex and high‑impact escalations, ensuring consistent, well‑reasoned decisions aligned to policy and business context
• Define escalation pathways, decision standards, and quality controls
• Partner cross‑functionally to improve intake, triage, and resolution workflows

• Establish and own key metrics for enforcement performance, operational quality, and trend analysis
• Use data and insights to identify root causes and drive operational improvements
• Partner with Product and Data teams to improve operational visibility, tooling effectiveness, and workflow management

• Collaborate with Product, Rev Ops, Legal, Compliance, and Sales to improve operational effectiveness and scalability
• Translate complex policy and operational concepts into clear, actionable guidance
• Drive alignment across stakeholders through strong communication and influence

• Translate complex data, operational trends, and business insights into clear, actionable recommendations
• Drive alignment across stakeholders through strong communication, influence, and structured problem solving

• Bachelor’s degree in Business, Advertising, or a related field preferred
• 8+ years of experience in advertising, policy, operations, compliance, trust & safety, or risk management
• Proven experience building, scaling, or transforming operational functions in complex or high‑growth environments, including leading large‑scale operational improvements, organizational change, or business transformation initiatives
• 3+ years of management consulting or equivalent strategic problem‑solving experience strongly preferred
• Experience managing teams, including managers and individual contributors
• Strong analytical, strategic thinking, operational problem‑solving, change management, and communication skills
• Ability to operate effectively in highly cross‑functional and evolving environments
• Advertising or ad tech experience strongly preferred
• Must be willing to travel as required
• Serve as a trusted advisor to leadership by providing data‑driven recommendations and actionable insights

• Bachelor’s degree in Marketing, Business Administration, or related field and 3 years’ experience in Marketing, Business Administration, or related field
• or 6 years’ experience in Marketing, Business Administration, or related field

The annual salary range for this position is $ - $. Additional compensation includes annual or quarterly performance bonuses. Stock options may be offered.

At Walmart, we offer competitive pay as well as performance‑based bonus awards and other benefits. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off includes PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability and company discounts.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.