Associate Director Operations, Wild

Join us as Associate Director Operations, Wild

Location:

Hoboken, NJ Terms & Conditions:
Full time, International assignment is not available for this role and relocation for local and international candidates is not provided

This role will be based in the newly established Wild office in Manhattan.

We are looking for a highly skilled and proactive Associate Director, Operations (US) to lead our fulfilment operations across the United States. This is a critical role responsible for delivering excellent customer experience, retail service performance and cost efficiency as we continue to scale rapidly in Wild’s fastest growing market.

You will own operational performance across DTC, Amazon and major US Retailers (Walmart & Target) and act as the senior partner to our US 3PL and logistics network. You will combine strategic planning with hands‑on operational leadership - ensuring our operations are scalable, efficient and consistently high-performing.

You will lead a team of 2 and play a key role in shaping how Operations scales in the US, a key growth market for Wild. This is a high-impact role for someone who loves execution, structured problem solving and commercial operational thinking.

You’ll be part of a team that believes in doing work that matters — for people and the planet.

Because here, we don’t just hire for jobs. We invite you to be part of something bigger.

• Operational excellence
• Own US end‑to‑end fulfilment and logistics execution across DTC, Amazon and Retail channels
• Deliver consistently strong performance across OTIF, dispatch SLAs, carrier delivery and inventory accuracy (DTC), and ensure timely execution of display builds / pipefills, reduce chargebacks and improve on‑shelf availability metrics (Retail)
• Define regional customer experience strategy and lead systemic improvements to drive customer delight
• Set performance standards and engage in regular business reviews with the Ops team and 3PL partners

Run structured SLA reviews and QBRs, holding partners accountable to performance expectations and contractual commitments

Drive a continuous improvement culture across partners, setting clear KPIs and action plans

Primary escalation point and strategic relationship owner with US suppliers / logistics partners

Ownership of US fulfilment KPIs across the P&L and balance sheet

Lead negotiations with logistics partners

Identify and execute against key margin improvement opportunities across the value chain

Work closely with the wider operations team to build scalable operational processes, automation and efficiency

Implement tooling upgrades enhancing performance visibility and decision‑making

Drive operational simplification to enable rapid US growth - key is to reduce reliance on manual processes and build scale with a lean team

Lead major cross‑functional projects (new retailer expansion, new channels, retail pipefill / display moments) and ensure strong launch execution and service performance

Proactively manage risk, communication, dependencies and delivery plans

Align supply chain/ops readiness with commercial priorities

Lead and coordinate the local US rollout of global strategic initiatives, and manage dependencies across Supply Chain, Retail, Tech, Finance and CX

Work closely with global supply planning teams to minimise out‑of‑stocks and ensure good stock availability and inventory health

Ensure replenishment planning meets demand across all sales channels

Lead procurement efforts in line with the global procurement strategy

Work with the global quality team to manage product quality and production process issues…