Sales Associate

About the Role

A Full‑time Sales Associate at Lovesac will create a welcoming and engaging in‑store experience, helping customers design products to fit their style and space.

• Act as a role model on the team by engaging with customers and demonstrating sales techniques and service standards to build brand loyalty.
• Lead by example through exceptional client engagement, proactive selling, and a commitment to achieving sales goals while fostering a positive team environment.
• Guide the customer from first interest to purchase, managing quotes, closing the sale and maintaining relationships.
• Collaborate with team members to review open customer quotes and follow up with customers to drive conversion and ensure a seamless sales experience.
• Champion new company initiatives (products, promotions) to drive adoption, engagement and sales performance.
• Consistently achieve personal sales goals and key performance indicators while inspiring and influencing others to reach their own goals through collaboration, motivation and leading by example.
• Demonstrate strong product knowledge and effectively demo, assist, and educate customers.
• Proactively conduct and model effective customer outreach using company‑provided tools and communication methods.
• Quickly identify and resolve customer issues, ensuring a positive shopping experience.
• Maintain a welcoming and visually appealing store by following visual merchandising standards.
• Support store operations, including opening & closing the store, inventory, exchanges, marketing, promotions and ensuring they meet company standards.
• Utilize company tools, sales data and reports to prioritize tasks and support daily operations.
• Follow company policies and procedures, ensuring standards, minimizing risks and maintaining safety in the store.
• Assist store management with additional responsibilities related to service or operations functions.
• Perform other duties as assigned by management.

• 18 years of age or older.
• High‑school diploma or equivalent.
• Minimum of 2 years’ experience in retail sales or customer service.
• Able to work flexible hours including evenings, weekends and holidays.
• Able to effectively utilize technology for sales and customer support, including product demonstrations and internal CRM systems.
• Support Lovesac’s omni‑channel customer experience, including assistance in‑person at the home store, local stores and third‑party vendors.
• Must be able to travel, as required, to local stores, vendors and occasional meetings.
• Demonstrate excellent judgment, integrity and trustworthiness in managing financial transactions, handling sensitive data and ensuring customer privacy and safety.
• Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
• Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally, and assemble furniture while on the selling floor. This position routinely requires bending, twisting, kneeling, reaching, standing, stooping, walking, crawling and climbing.
• Exemplify Lovesac values, be results‑driven and use knowledge to meet or exceed key performance indicators, goals and deadlines.
• Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and collaborate with fellow employees, treating all clients with dignity and respect at all times.

• Paid Time Off & Holiday Pay.
• Quarterly Sales Bonus Payout.
• 401(k) Matching Contribution.
• Paid Parental Leave.
• Medical, Dental, Vision Benefit Plans.
• Health Savings and Flexible Spending Accounts.
• Life/AD&D, Short‑Term and Long‑Term Disability.
• Critical Illness and Accident Insurance.
• Employee Assistance Program.
• Financial Wellness Tools.
• Associate Discounts.
• Pet Insurance.

Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender‑related identity, gender nonconformity, or status as a transgender or transsexual individual), pregnancy, age, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law.

Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at