Retail Store Manager

Who We Are

• At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.

Job Title

Retail Store Manager

Job Description

Retail Store Manager – Hoboken

Hoboken Nj

Who We Are

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role

We're seeking a Store Manager who will set the standard for exceptional customer service and represent the Framebridge brand in our Hoboken retail store. This role leads a high-performing team while driving operational excellence and delivering on our 100% happiness guarantee. This role reports to the District Manager.

As a Framebridge Team Member, You Will

• Show Pride We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We re proud to frame the things you love, and show pride in our product and craftsmanship.
• Adapt & Act We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.
• Embrace Challenges We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.
• Secure the Baton We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.
• Make It Special We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.
• Build to Last We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.

At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.

As Store Manager, You Will

• Set the standard for exceptional customer service and represent the Framebridge brand on the sales floor every day
• Recruit, interview, hire, onboard, and train great retail team members to build a store team that reflects our values
• Develop, execute, and continuously improve operational activities to ensure customer experience and financial goals are met
• Collaborate with the manufacturing facility to ensure seamless omni-channel operations
• Demonstrate deep product knowledge and design advice to customers, and coach retail team members to do the same
• Coordinate in-store events with the Framebridge marketing team to drive community engagement
• Answer questions and troubleshoot issues using sound judgment, and identify opportunities to innovate and improve the retail experience

Who You Are

• You have a minimum of 3 years of experience as a Store Manager in a customer-facing retail, sales, or hospitality setting
• You bring demonstrated leadership ability and a genuine excitement for building, developing, and coaching high-performing teams
• You're someone who leads with an…