Retail Store Manager

Job Title Retail Store Manager Job Description Retail Store Manager – Hoboken Hoboken Nj

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We’ve framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

We’re seeking a Store Manager who will set the standard for exceptional customer service and represent the Framebridge brand in our Hoboken retail store. This role leads a high-performing team while driving operational excellence and delivering on our 100% happiness guarantee. This role reports to the District Manager.

• Set the standard for exceptional customer service and represent the Framebridge brand on the sales floor every day
• Recruit, interview, hire, onboard, and train great retail team members to build a store team that reflects our values
• Develop, execute, and continuously improve operational activities to ensure customer experience and financial goals are met
• Collaborate with the manufacturing facility to ensure seamless omni-channel operations
• Demonstrate deep product knowledge and design advice to customers, and coach retail team members to do the same
• Coordinate in-store events with the Framebridge marketing team to drive community engagement
• Answer questions and troubleshoot issues using sound judgement, and identify opportunities to innovate and improve the retail experience

• You have a minimum of 3 years of experience as a Store Manager in a customer-facing retail, sales, or hospitality setting
• You bring demonstrated leadership ability and a genuine excitement for building, developing, and coaching high-performing teams
• You’re someone who leads with an engaging personality and strong interpersonal, communication, and relationship-building skills
• Strong analytical and problem-solving skills with a track record of delivering positive business results
• You have a passion for design and an eagerness to work in a creative, customer-first environment
• Adaptable and comfortable working a flexible schedule, including evenings and weekends, to meet the needs of the business

• Standing for extended periods of time (up to 8 hours per shift)
• Light lifting (up to 30 lbs) — carrying frames, supplies, or packaging materials
• Bending, reaching, and light physical movement as needed in a retail or production environment

• Full medical, dental, and vision benefits
• Generous retirement program — 401(k) and employer-funded pension plan
• Parental leave and return program
• Flexible Time Off and paid holidays
• Framebridge employee Free Frame codes and discounts
• Short-term disability and Life/AD&D Insurance
• Employee Assistance Program (EAP)
• Ongoing learning and development opportunities
• Commuter benefits
• Pet insurance
• And more!

The base range is $70,000 – $75,000, plus potential performance bonuses. Final compensation depends on experience, qualifications, and location. Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions — including hiring, promotion, and advancement — are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.

Please note that employment with Framebridge is at-will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Time Type Full time Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. We’re an incredibly hard-working, creative and fun group. We’re passionate about our customers and their art.