Retail Associate

Position Summary

As a Carlo’s Bakery Retail Associate, your role is to ensure a positive customer experience by providing courteous, friendly, and efficient customer service to customers and team members.

• Arrive to work promptly and in full uniform on your scheduled days to work
• Make sure customers are being taken care of and the store looks great at all times
• Treat each customer with kindness and respect at all times
• Ensure that product being sold is fresh and presentable
• Ensure product quality by checking freshness, rotating products, and removing out-of-date products
• Be an expert in our products and be able to explain them to customers
• Package, weight, and price all baked goods & merchandise
• Ask every customer if they would like to receive a receipt with their purchase and add their name to our customer database
• Follow our cash handling procedures when using the POS to process customer orders
• Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices
• Ensure that all shelves and displays are properly stocked and front-facing
• Maintain back stock in good order
• Operate and sanitize all Bakery equipment in a safe and proper manner
• Answer telephone calls with excellent phone etiquette and transfer the call according to appropriate department
• Cleaning should be done at the end of your shift and when the storefront is slow
• Maintain open communication with your supervisor and coworkers regarding any issues that may arise
• Perform other duties as assigned by a supervisor

• High school diploma or equivalent is required
• Experience in a similar customer focused work environment is preferred
• Ability to work well in a busy environment
• High energy and engaging personality
• Professional demeanor
• Ability to work on your feet for extended periods of time (8+ hours a day)
• Ability to work flexible hours, including weekends and holidays (according to customer demand)
• (NY locations only) Food Protection Manager Certificate holder or willing to obtain certification within 30 days of employment
• (NJ locations only) SERV safe Food Handler Certificate holder or willing to obtain certification within 30 days of employment
• A passion for cake!