Assistant Store Leader

Key Responsibilities

As an Assistant Store Leader, you will be a brand ambassador and beacon of culture for both your team and your customers. Your responsibilities will include, but are not limited to, the below key areas.

• Create a warm and inclusive environment for your team and your customers
• Work alongside your team to prepare specialty coffee and espresso beverages, including latte art (we’ll teachyou!)
• Train new team members while validating their ability to confidently uphold brand standards
• Provide ongoing education and development for all team members, to ensure excellent standards for coffee, food,and customer service are consistently upheld
• Adhere to local and state labor laws

• Oversee the store’s coffee & beverage program by conducting quality checks and providing continuous team education to ensure brand standards are consistently executed
• Oversee the store’s food program–including fresh baked pastries, hot sandwiches, and grab & go–by conducting quality checks and providing continuous team education to ensure brand standards are consistently executed
• Oversee the store’s food safety and cleanliness protocols, ensuring compliance with the Department of Health
• Oversee all cash handling policies, including making deposits
• Role model excellent customer service to build a community of Gregulars within your store

• Learn to manage inventory metrics (COGS) (weekly basis)
• Learn to manage labor metrics and to write strategic schedules
• Make regular bank deposits according to company policy
• Learn to manage turnover metrics by creating a positive employee experience
• Learn to grow the business by creating store action plans to build sales and customer foot traffic
• Learn to create and execute store action plans to continuously improve while solving problems

• Team building exercises and leadership development
• Latte Art “Throw Downs” (spirited competitions)
• Cuppers Challenge (a “cupping” challenge–not sure what a cupping is? We’ll teach you!)
• Internal growth opportunities and mentorship

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