Assistant Manager

Company Overview

We are a values-driven ice cream shop focused on creating memorable experiences for our guests and a supportive, growth-oriented environment for our team. Every scoop we serve is backed by a commitment to hospitality, teamwork, and community. Our shops are fast-paced, fun, and people-centered. We believe in recognizing great work, developing future leaders, and standing behind a brand you can be proud to represent.

As an Assistant Manager, you will play a key role in running the shop day-to-day while developing your leadership skills and preparing for future management opportunities. You will lead by example on the floor, coach team members, and help create a place guests love to visit and staff love to work.

This is a hands-on leadership role where you will grow your operational, people, and problem-solving skills while enjoying a positive culture, flexible schedules, and all the ice cream you can eat.

• Lead, coach, and support scoopers and shift leads during busy shifts and quieter times alike.
• Oversee daily shop operations, including cash handling, inventory checks, and opening and closing procedures.
• Set the standard for friendly, efficient, and memorable guest service and train others to deliver the same.
• Help your team grow by providing feedback, on-the-job training, and encouragement so you all win together.
• Support community events, in-store promotions, and shop goals to build loyal regulars and strong sales.

• Within your first few months, you confidently run shifts, handle issues independently, and keep operations smooth and organized.
• Your team feels supported, knows what is expected, and consistently delivers warm, efficient guest service.
• Cash handling, inventory, and store procedures are accurate, on time, and in line with company standards.
• Guest feedback, team morale, and shop performance improve under your leadership and presence on the floor.

• Previous leadership or supervisory experience, ideally in food service or retail.
• Clear, respectful communication skills and the ability to solve problems in the moment.
• Reliable, positive, and accountable work habits, especially during busy or stressful times.
• A genuine drive to grow, take on more responsibility, and help others develop their skills.

• $20–$24 per hour, including tips.
• Free ice cream and flexible schedules.
• Paid leadership training and clear growth path toward Shop Manager.