Enterprise Account Manager - Clinical Outcome Assessments

We are looking for an Enterprise Account Manager to develop and manage strategic relationships with top‑20 pharmaceutical companies for Wiley's Clinical Outcome Assessment (COA) Solutions business. The role leads enterprise‑level commercial engagement with senior procurement, clinical development, and COA strategy stakeholders, structuring multi‑year agreements that support customer trial portfolios  role works closely with the Senior Manager, COA Solutions on co‑sell coordination with our strategic delivery partner and reports into the COA Commercial team within Wiley's AI and Data Analytics organization.

• Develop and manage senior‑level relationships within top‑20 pharmaceutical accounts, including procurement, clinical development, and COA strategy stakeholders.
• Build account plans grounded in customer trial portfolios, instrument usage, and clinical priorities.
• Lead complex commercial engagements end to end, from qualification and proposal development through negotiation and close.
• Coordinate with our strategic delivery partner on enterprise accounts where joint engagement is appropriate, managing the Wiley commercial position.
• Provide pipeline reporting and forecasting through Salesforce, including market intelligence on competitive activity and customer trends.
• Represent Wiley at senior levels within pharmaceutical procurement and clinical development organizations and at industry conferences.

• Bachelor's degree or equivalent professional experience.
• 5+ years in enterprise sales or strategic account management within the pharmaceutical, life sciences, or clinical research industry.
• Demonstrable track record of closing significant multi‑year agreements with large pharmaceutical companies.
• Experience navigating complex multi‑stakeholder procurement processes.
• Consultative selling capability: able to diagnose customer needs across clinical trial portfolios and structure commercial solutions.
• Strong negotiation skills at senior levels.
• Proficient with Salesforce or equivalent CRM and able to build compelling commercial proposals and business cases.

• MBA or postgraduate degree in life sciences or business.
• Direct experience in COA, electronic COA (eCOA), clinical trial services, or intellectual property licensing to pharmaceutical companies.
• Existing relationships within top‑20 pharmaceutical procurement or clinical development.
• Knowledge of the eCOA market landscape and competitive dynamics in clinical trial services.
• Additional European or Asian languages an advantage for global pharmaceutical accounts.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities.

Applicants who require accommodation to participate in the job application process may contact  for assistance.

Salary Range: 108,300 USD to 159,767