Business Office Manager

Business Office Manager

Join the Alden Network to manage our Business Office with a base pay of $60,000–$65,000 per year.

$60,000 – $65,000 per year

• Plan, organize, develop, and operate the Business Office in accordance with federal, state, and local regulations and facility policy.
• Manage and maintain HR systems and processes – onboarding, payroll, scheduling, benefits coordination (health, dental, life insurance), and Workman’s Compensation claim processing.
• Oversee reception operations and personnel.
• Manage patient/resident financial services systems – trust fund management, accounts receivable, and collections.

• Bachelor’s degree preferred in a related field or coursework in human resources, business management, communication, administration, or public relations.
• Three years of experience in healthcare HR, business management, or a related area preferred.
• Proficient in Microsoft Office and other software required for facility operations.
• Strong written and verbal communication skills in English.
• Ability to handle confidential data with discretion, and to make independent decisions in the best interest of patients/residents and staff.
• Demonstrated empathy, compassion, understanding, enthusiasm, and humor when interacting with patients, residents, families, and staff.

• Ability to move intermittently throughout the workday and occasionally lift supplies.
• Ability to cope with mental and emotional stress, and to work with ill, disabled, elderly, and emotionally upset individuals.
• Adequate sight and hearing or suitable assistive devices to perform required functions.
• Good general health and emotional stability.
• Subject to exposure to infectious waste and diseases such as HIV, AIDS, and hepatitis
  
  B.

• Assist managers with hiring, including recruiting, screening, interviewing, reference checks, and verifying qualifications.
• Ensure Livescan fingerprint and drug screening are initiated prior to hire.
• Verify OIG Fraud Exclusion and sex offender registries; conduct annual updates.
• Verify Health Care Worker Registry annually and maintain employment history records.
• Manage onboarding – time‑clock enrollment, software login requests.
• Maintain confidential employee files: licenses, CPR, physicals, TB tests, continuing education, competency requirements.
• Process payroll edits and submit required documentation to AMS Payroll Specialist.
• Coordinate performance reviews and competency completions with managers.
• Ensure compliant scheduling via payroll software; provide scheduling education.
• Audit staffing hours, report daily to Administrator, ensure regulatory staffing and budget compliance.
• Act as benefit coordinator (health, dental, life, 401K, COBRA, FMLA, personal leave) and assist tracking attendance.
• Enforce dress code/uniform policy by ordering supplies.
• Order employee supplies via Alden store.
• Process Workman’s Compensation claims and report status to Administrator.
• Maintain OSHA 300-log.
• Process unemployment claims.

• Recruit, screen, interview, and verify qualifications of potential reception staff.
• Coordinate onboarding and hands‑on training with receptionists.
• Complete staffing schedule and assignments to mitigate overtime.
• Assess reception area daily to ensure dress code compliance, task completion, procedures followed.
• Secure and maintain office equipment and supplies within budget.
• Complete performance reviews as needed.

• Safeguard and manage residents’ personal funds, including banking and trust fund statements.
• Obtain signatures on admission forms and maintain resident file documents.
• Receive and deposit account receivables per procedure.
• Collect past‑due balances and participate in A/R collection meetings.
• Assist AMS liaisons and resident representatives with Medicaid applications.
• Prepare agency resident reports (Representative Payee Report, etc.).
• Participate in development, maintenance, and implementation of QAPI programs.
• Perform other duties as assigned by Administrator.

• Paid Holidays
• Paid Sick Time
• Paid Time Off
• Retirement / Pension Plan
• Health Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance