Assistant - Registration

QUALIFICATIONS JOB DESCRIPTION Characteristic Duties

• Assists with the appeals process which includes the review,approval, issuance of refunds when appropriate for students seeking refunds, or administrative withdrawals.
• Assists with processing academic transcripts and working in conjunction with a third-party company to securely exchange electronic transcripts.
• Reviews, approves, and tracks Joint Agreements for those students pursuing a certificate or degree program not offered at Harper College.
• Reviews and makes decisions for requests to exceptions of the College overload, course prerequisite and course overrides.
• Establishes and approves residency requirements for all students enrolled on a semester-by-semester basis.
• Assists with the articulation and enforcement of the College’sAssessment and Testing procedures.
• Processes student schedule changes throughout the semester, assists division offices with batch registration of dual credit and selective admissions students and maintains electronic registration files for all transactions.
• Provides direction to and assists with training and scheduling offull time and temporary registration staff and cross trainingofother college staff.
• Answers and responds appropriately to students by way of managing abusy, multi-line phone system, email, chat and responding toin-person queries and provides counter assistance. Assist students in problem solving and making appropriate referrals.
• Processes departmental changes for withdrawn courses, audits, andmath lab transfers.
• Screens returned mail and distributes information to appropriate staff.
• Ensures that Harper’s policies and procedures are applied fairlyand consistently.
• Assists in maintaining effective working relationship with academic colleges and departments.
• Works independently to provide continued enhancement of studentservices and registrar unit operations
• Assists Registrar's Office with special projects as assigned.
• Performs related duties as assigned.

• Education:
  
  Associate Degree and Microsoft Office and Excel Proficiency required.
• Experience:
  
  Two years of general office experience.
  
  Experience in admissions, customer service, and record keeping required.

42.11306