Pathway of Hope Data Reporting & Administrative Specialist

Are you organized, tech-savvy, and enjoy working with data while supporting meaningful work? Join The Salvation Army as a Pathway of Hope Data Reporting and Administrative Specialist! In this role, you will help support programs that make a difference in the lives of individuals and families by maintaining databases, preparing reports, and providing technical and administrative support to our Social Services team.

Your attention to detail and problem-solving skills will help ensure our Pathway of Hope program has the information and resources needed to serve others effectively.

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination

The Pathway of Hope (POH) Data Reporting and Administrative Specialist will provide technical support for licensed users and complete basic system administrator duties to support the Salvation Army Information Management System (SIMS) database. The position will access and provide SIMS data reports upon request that address information on POH enrollments and outcomes. The position will coordinate the completion of national, territorial, and divisional grant reports including a summary of expenses and activities to address programmatic requirements.

This position will also provide administrative assistance to Social Service Department upon request, general assistance in department assignments/projects, and maintain and update Social Service databases and technologies.

This job description is not all inclusive. It is intended to identify the essential duties of the position. Other duties, responsibilities and tasks may be assigned.

• Maintains and assists with data entry, setup and revisions for department databases including SIMS, Excel databases, Resource Database and Pathway of Hope website.
• Provides SIMS users with basic technical support for data entry, data quality, system setup and reports.
• Forwards technical support requests to the appropriate professional staff and assists the Pathway of Hope team in responding to complex requests.
• Coordinates the development of training registration databases, conference/seminar databases, including registration processing.
• Processes the allocation, tracking approval and billing of SIMS licenses.
• Assists with updates and redesign of training manuals and supplementary educational materials.
• Assists in development and maintenance of SIMS and Pathway of Hope resources including the Pathway of Hope website.
• Keeps current in software requirements and upgrades, taking classes as appropriate with SIMS Microsoft Office and other software.
• Assists with the completion of reports and projects including Pathway of Hope statistics, evaluation, and consultation reports.
• Provides support for Contract Management System upon request.

• Assists with technical equipment and software for staff, e.g. copier, Teams, webinars, conference call lines.
• Maintains/manages department network drive.
• Assists staff in preparation for workshops and training sessions including coordination of copy work and production, assembly and shipping of materials, travel plans and meeting coordination.
• Assists staff in development/completion of special projects including creating, distributing and summarizing staff and participant surveys.
• Drafts correspondence as requested.
• The Pathway of Hope reporting documents including monthly summaries of…