Change Management Specialist

Full Time Dedicated - Deel Hoffman Estates, IL, US

3 days ago Requisition

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Change Management Specialist to join our team and drive our relationships with hyperscale clients to new heights.

The Change Management Specialist is responsible for the leadership and coordination of organizational change initiatives. They develop, implement, and manage the change process itself, which can be a complex and challenging task. The manager interfaces with all levels of management and staff to ensure that changes are smoothly and effectively implemented. Change managers lead change management activities in the right direction and work to ensure that changes meet the organization’s goals.

• Sets and defines standards for development of EEP (Error Elimination Procedures - MOPs, SOPs, EOPs, WAPs) and defines/develops process to work inside of client’s systems (Ticketing system/ Upkeep) as well as future platforms
• Create high quality error elimination procedures and content in support of client’s operations and growth
• Contribute to the corporate technical documentation style, voice, and requirements
• Interact with subject matter experts to compile comprehensive user-centric content
• Keep abreast of trends and technology in technical communication with an eye to implement them at client’s Data Center
• Ensure the successful completion and acceptance of all procedures
• Research tools and methodologies to advance the quality of content and its production
• Producing high-quality, clear, accurate, and complete documentation with no errors, within established deadlines
• Organizing and prioritizing tasks and having exceptional analytical skills
• Managing multiple projects and deliverables
• Quality Control on existing procedures for managed and assigned site(s), ensuring proper EEPs are in place and manage their entire lifecycle

• Learn about Data Centers’ critical equipment in order to understand their behavior, risks, and assess the proper sequence of operations along with the engineering CoE
• Sets and defines standards for communication to all clients related to change management (proactive/corrective/reactive) and a mechanism to ensure and report on compliance and customer satisfaction levels
• Develops, plans, and collaborates with Engineering CoE and Operations Managers on how to effectively track EEPs in client’s system in real time
• Development of reporting on asset changes on all platforms (cooling/power/generator/access controls/fire systems)
• Develops, plans, and collaborates with the CoE team on creating consistent, relevant, and uniform reports for customers and internal requirements
• Works on automating processes to generate continuous improvement and provide scalable and repeatable mechanisms

• ALL Changes will be tracked in the ticketing system and client’s system and have associated MOPs/SOPs/EOPs and WAPs
• All Generic EEPs (MOPs/SOPs/EOPs) will be entered into the client’s system platform and will be used by all Execution Pillars
• All potentially customer impacting change across all facilities will be effectively communicated to clients in advance, per policy in customer guide, with a mechanism to track and report on monthly
• All assets, across all facilities, will be entered into client’s system with associated reporting per direction of Customer Success CoE Head
• All…