Collections Specialist

Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.

Crystal Clean (CC) is one of the nation’s leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. We offer competitive compensation, excellent benefits, and opportunities for advancement. Training is provided for this opportunity.

• Handle collection calls and/or correspondence in a fast-paced, goal-oriented Collection Department.
• Accountable for reducing delinquency on assigned accounts.
• Monitor and maintain assigned accounts.
• Provide customer service regarding collection issues.
• Communicate and follow up effectively with customers and branch personnel on a timely basis.
• Establish and maintain effective working relationships with branch personnel and co-workers.
• Perform other duties as assigned.
• Handle a high volume of outgoing calls to assigned delinquent customers and resolve inquiries from incoming calls.
• Reconcile customer disputes related to outstanding balances and ensure appropriate resolution.
• Meet departmental and company goals; adhere to corporate and departmental policies and procedures.

• Core Competencies
  • Working knowledge of Excel, Outlook, and Word.
  • Computer literate with ability to navigate Windows and related applications.
• Work Experience
  • At least one year of Collections and/or Customer Service experience preferred.
  • Knowledge of Billing, Collections and Accounts Receivable procedures.
• Education, Certificates, Licenses
  • High School Diploma.
• Specific Skills
  • Detail oriented and well organized.
  • Excellent written and verbal communication abilities.
  • Ability to prioritize and manage multiple responsibilities.

• Location:
  
  Lincolnshire, IL
• Salary range: $50,000 - $67,000 (and similar postings listed elsewhere in the role)
• Employment type:
  
  Full-time
• Seniority level:
  Entry level

• Health, Dental and Vision insurance
• Wellness Program
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability
• Employee Assistance Program
• Tuition Reimbursement

The anticipated hourly range for this position is $25.00 - $28.00, and includes benefits as listed above.

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