Customer Service Representative

Join to apply for the Customer Service Representative role at FANUC America Corporation

This range is provided by FANUC America Corporation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$46,509.00/yr - $75,712.00/yr

At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.

We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people and are interested in being considered for a career at FANUC America, we invite you to apply today!

The Part Sales Representative will be responsible to ensure customer satisfaction through professional, friendly, high level, systems-oriented knowledgeable support to customers who are scheduling repairs or inquiring about basic account status and resolving problems or questions related to these activities.

• Provide telephone support to customers, both internal and external, regarding customer and FANUC product and property repair and basic account status inquiries.
• Provide technical problem-solving resources to others within the department and provide hands-on ACD training to new employees.
• Quote prices and lead times for part orders and repairs. Create and respond to all channels of correspondence (i.e. phone, FAX, E-mail, and Web).
• Accurately issue and process RA’s for repair/return orders, check status of existing repair orders, and file related documentation.
• Act as a liaison between the Customer Support Center and the PCB and Motor Repair departments.
• Provide back-up support to other positions within the department as needed.
• Use of solid interpersonal skills to effectively communicate, resolve problems and maintain good relations with customers, co-workers and other departments.
• Ability to work overtime as business requires.

• High School Diploma or GED.
• Associate degree or equivalent business experience preferred
• Minimum three years in a customer service position preferred
• Experience in customer service handling escalated calls and/or difficult requests requiring advanced skills and knowledge of FANUC America parts and services.
• Proficient in accurately issuing and processing Return Authorizations (RAs), tracking repair order statuses, and maintaining proper documentation.
• Demonstrated ability to act as a liaison between the Customer Support Center and internal repair departments (PCB and Motor Repair) to ensure smooth workflow and timely resolution of customer needs.
• In-depth knowledge of industrial automation and repair processes, including PCB and motor component servicing.
• Proficiency with technology tools, including Microsoft Windows, Microsoft Office Suite, and internet-based applications.
• Strong ability to manage multiple tasks effectively, organize workload, and prioritize responsibilities in a fast-paced environment

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Generous Holiday & Vacation Program

FANUC American is seeking a qualified applicant for the Parts Sales Representative role. The pay range for this position is $46,509- $75,712 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America. Benefits include medical insurance, 401k savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays.

More information related to benefits offered by FANUC America can be found at the hyperlink attached here.

A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant’s geographic location, educational attainment, and level of experience.

Sponsorship will not be provided for this position.

Equal Opportunity Employer, including disabled and veterans.

Entry level

Full-time

Customer Service and General Business

Automation Machinery Manufacturing