Customer Service Representative - Patient Registration

Location:

Ascension St Alexuis Hoffman Estates IL

Shift: 1st shift 2 days a week and the following week 3 days from 11:00

A.M-7:30 P.M and 9:00 A.M
-5:30 P.M need to be flexible between both scheduled times durng the week . Ready to start a meaningful career in healthcare - even if you’ve never worked in the field before? Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Patient Registration Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital.

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gather accurate information quickly in a fast-paced environment
• Build trust with patients during moments when they may be scared, confused, or overwhelmed

Make a Real Difference:
Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.

From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth.

You’ll move between computer screens, phone calls, and in‑person interactions - balancing accuracy with compassion while working alongside clinicians and emergency staff.

We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time
• This isn’t a sit-back-and-relax desk job—you’ll be on your feet, thinking fast, and making a real impact.

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements
• Preferred Medical or healthcare experience (but not required!)

If you’re a compassionate communicator, a quick learner, and someone who thrives in a dynamic environment, we’d love to meet you. Join us at R1 and take the first step toward a fulfilling, purpose-driven career.

Location:

Shift

Hours:

PRN - as needed, 48 hours a month minimum requirement, 24 hours on call

• Serve as the first point of contact for patients, managing phone calls and computer-based check-ins with accuracy and efficiency
• Provide calm, compassionate support to individuals who may be anxious or unwell.
• Work in a fast-paced, dynamic environment, balancing multiple systems and tasks with confidence
• Learn and apply insurance and healthcare registration processes through comprehensive training
• Collaborate with a reliable, supportive team focused on your success and long‑term career growth at R1 RCM Inc

For this US-based position, the base pay…