Customer Service Representative - Patient Registration

Shift: 1st shift 2 days a week and the following week 3 days from 11:00

A.M-7:30 P.M and 9:00 A.M
-5:30 P.M need to be flexible between both scheduled times durng the week . Ready to start a meaningful career in healthcare - even if you’ve never worked in the field before? Join

Location:
Ascension St Alexuis Hoffman Estates IL

Shift: 1st shift 2 days a week and the following week 3 days from 11:00

A.M-7:30 P.M and 9:00 A.M
-5:30 P.M need to be flexible between both scheduled times durng the week . Ready to start a meaningful career in healthcare - even if you’ve never worked in the field before? Join R1
, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Patient Registration Customer Service Representative In Patient Registration, You Will Be The First Friendly Face Patients Meet When They Check Into The Hospital. You’ll

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gather accurate information quickly in a fast-paced environment
• Build trust with patients during moments when they may be scared, confused, or overwhelmed

No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

Make a Real Difference:
Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up:
From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring:
You’ll move between computer screens, phone calls, and in‑person interactions - balancing accuracy with compassion while working alongside clinicians and emergency staff.

Supportive Team Environment:
We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

This isn’t a sit-back-and-relax desk job—you’ll be on your feet, thinking fast, and making a real impact.

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

• Medical or healthcare experience (but not required!)

If you’re a compassionate communicator, a quick learner, and someone who thrives in a dynamic environment, we’d love to meet you. Join us at R1 and take the first step toward a fulfilling, purpose-driven career.

Location:

Ascension St Alexuis Hoffman Estates IL

Shift

Hours:

PRN - as needed, 48 hours a month minimum requirement, 24 hours on call

• Serve as thefirst point of contact for…