Customer Care Job Hoffman Estates area,Illinois USA,Customer Service/HelpDesk

Job Description & How to Apply Below

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Customer Care Administrator

Why This Opportunity Stands Out:

Build long-term experience within the insurance and compliance field
Support customers through important life events, policy updates, and claims processes
Gain exposure to insurance operations, policy administration, and regulatory requirements
Join a stable organization with a collaborative, team-oriented culture
Enjoy a diverse role that blends customer service, problem-solving, and administrative responsibilities
Work closely with experienced leaders and industry professionals

Key Responsibilities for the Customer Care Administrator:

Respond to customer inquiries regarding policies, account activity, and service requests
Process beneficiary, ownership, address, and other policy maintenance changes
Assist with claims administration and review documentation for accuracy and completeness
Maintain records and customer correspondence within Salesforce and internal systems
Research and resolve customer issues while ensuring compliance with company and regulatory standards

Qualifications for the Customer Care Administrator:

3+ years of customer service experience in a professional environment
Experience working with CRM systems;
Salesforce experience preferred
Strong attention to detail and ability to manage multiple priorities
Insurance industry experience is highly valued and strongly preferred
Ability to maintain accuracy and compliance while handling sensitive customer matters

#Customer Care Administrator #Customer Service Jobs #Insurance Jobs #Administrative Jobs #Customer Support #Salesforce Jobs