Relationship Manager

Overview

Job Title: Relationship Manager
Location: Greater Chicagoland Area
Company: Gold Rush Gaming
Employment Type: Full-Time

About Gold Rush Gaming: Gold Rush Gaming is a leading Illinois Video Gaming Terminal (VGT) operator, known for our commitment to excellence, industry innovation, and dedication to our partners' success. We proudly serve hundreds of establishments throughout Illinois with top-tier equipment, compliance expertise, and unmatched customer service. As we continue to grow, we re looking for passionate professionals to join our team and help build lasting relationships with our valued partners.

The Relationship Manager is responsible for developing and maintaining strong, long-term relationships with Gold Rush Gaming’s licensed video gaming locations in the Greater Chicagoland area. This individual will act as the main point of contact for clients, ensuring satisfaction, resolving issues, and identifying opportunities for growth. The ideal candidate is personable, proactive, and skilled at fostering trust and loyalty among business owners.

• Serve as the primary liaison between Gold Rush Gaming and assigned partner locations.
• Cultivate strong relationships with bar, restaurant, and gaming location owners to ensure satisfaction and retention.
• Provide regular site visits to evaluate equipment performance, gather feedback, and support business operations.
• Coordinate with internal departments (technical support, compliance, marketing) to address partner needs and resolve issues promptly.
• Educate partners on compliance regulations and company updates.
• Identify and act on opportunities to grow revenue at existing locations through promotions, product optimization, and performance analytics.
• Assist in onboarding new clients and supporting licensing and setup processes.
• Track interactions and progress using CRM software and provide regular reports to management.

• 2+ years of experience in client relationship management, account management, or sales (hospitality or gaming industry experience a plus).
• Exceptional interpersonal and communication skills.
• Ability to travel frequently within the Chicagoland area.
• Strong organizational and problem-solving skills.
• Self-motivated with the ability to work independently and collaboratively.
• Proficiency with CRM tools and Microsoft Office Suite.
• Bachelor's degree preferred, but relevant experience considered.

• Competitive salary plus performance-based incentives
• Health, dental, and vision insurance
• 401(k)
• Paid time off and holidays
• Opportunities for professional growth within a dynamic industry

Note:

The document originally included several additional postings and sections unrelated to the Relationship Manager role. Those were removed to focus on current responsibilities and requirements for this position.