Technical Specialist

Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life‑changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens.

Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2024 alone, an estimated 1 in 86 U.S. households received an Everlywell test, solidifying our spot as the #1 at‑home testing brand in the country. And we’re just getting started. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized.

The Technical Specialist I serves as an active member of the clinical lab and provides scientific support to ongoing method/assay development and validation. This includes generation of pre‑protocol documentation (development/validation plans), conducting experiments, reviewing results, and providing a report on results and conclusions. The Technical Specialist I helps to develop, evaluate, and implement new tests, methodologies, or products for the laboratory under the intellectual and scientific guidance of Laboratory Director and/or Director of Laboratory Operations and/or R&D Scientist.

The skills required include Occupational Specific, Technical Skills, Leadership, and Professional.

• Assumes responsibility for improvement of existing methods or implementation of new technology of proven validity.
• Maintains complete and accurate documentation of data generated and work performed.
• Helps in organizing new method validation data, preparation of data for publication and peer review, and participates in formal presentations within EWDx.
• Aids in the investigation, installation, evaluation, and purchase of: laboratory equipment, instrumentation, computer software/hardware, new reagent systems, and other specialty items.
• Participates in the training of laboratory staff in principles of methods and applications within the laboratory. Responsibilities also include addressing customers’ concerns, and developing new tests and services according to the EWDx quality system procedures.

• Responsible for assigned laboratory instrumentation automation improvements and maintenance with strict adherence to regulatory requirements.
• Investigates, recommends, and performs training on laboratory instrumentation and assays.
• Recommends and implements processes for improving or maintaining quality, efficiency, and workflow.
• Coordinates instrumentation purchases and installations.
• Works with IT to set up and validate interfaces for laboratory equipment.
• Programs, troubleshoots, repairs and calibrates laboratory equipment.
• Compiles all required documentation for instrument set up and validation.
• Writes and reviews validation documentation, training checklists, Standard Operating Procedures (SOPs) and preventive maintenance documents.
• Validates new tests/assays/equipment and/or improvements to existing tests, with guidance from the Laboratory Director/R&D Scientist/Manager.
• Coordinates the schedule of and assures performance of routine and non‑routine maintenance, maintains inventory of parts, and coordinates service with outside vendors for assigned laboratory equipment.
• Trains other laboratory personnel in operation, programming, maintenance and troubleshooting of laboratory equipment and software as well as assays.
• Trains other laboratory personnel in Good Laboratory Practices (GLP) as well as regulatory and quality guidelines.
• Maintains complete and accurate documentation of data generated and work performed and keeps records in an organized file.
• Sets priorities and meets deadlines in a fast paced and changing environment.
• Maintains expert knowledge of assigned laboratory instrumentation and assays, including laboratory technologist…