Ancillary Receptionist

Overview

Medical Receptionist
- Hoffman

• Full-Time, 40 hours per week
• Monday-Friday 8:00am-4:30pm (including evenings, weekends, holidays, and travel as needed)
• Location:
  
  Schaumburg

• Comprehensive medical, dental, and vision benefits with healthcare navigation assistance
• Free mental health benefit
• Employer-provided life and disability insurance
• $5,250 tuition reimbursement per year
• Immediate 401(k) match
• 40 hours paid volunteer time off
• A culture committed to community engagement and social impact
• Up to 12 weeks of parental leave at 100% pay and financial benefit for adoption and surrogacy for non-physician team members (subject to eligibility)

• Acknowledges and welcomes patients and visitors.
• Informs staff of patient/visitor arrival, provides instructions and assistance, and completes required paperwork and waiting times.
• Answers general questions about the facility: location, rest rooms, elevators, hours of operation, etc.
• Ensures the waiting area is clean, tidy, and stocked with appropriate patient announcements and brochures.
• Conveys information to patients and/or visitors as directed.
• Assists or calls for assistance with patients with ambulatory difficulties.
• Obtains registration information from patients for input into EPIC.
• Verifies and/or updates demographic and health plan information.
• Checks patients in and out of clinic.
• Provides patients with information regarding payment obligations, HIPAA Notice of Privacy Practices, clinic policies, and collects all required forms and signatures.
• Schedules appointments into EPIC according to practice protocol.
• Conveys schedule changes to appropriate staff.
• Reviews next day's schedules and, as directed, prints physician schedules in advance of visits.
• May assist patients with obtaining appointments at other physician and hospital sites and/or schedule lab or radiology testing.
• Pulls patient charts, files information correctly in patient charts, and maintains filing system.
• Prepares charts for clinic and/or practice specifications.
• Collects copays, cash, check, or credit card payments, ensuring patients receive receipts; posts all payments in EPIC.
• Balances daily cash and collections.
• Ensures change drawer and cash are secured and follows appropriate financial procedures when transferring payments to Corporate; identifies problematic accounts and directs them to the financial counselor or Customer Service Department.
• Answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, and directs calls to appropriate support staff.
• Understands limits of responsibility by not providing medical advice to patients.
• Performs all other duties/responsibilities as assigned.

• Prefer one year of experience in a customer service setting, preferably in a medical office with basic knowledge of medical terminology.
• Able to type a minimum of 30 wpm strongly preferred.
• High school diploma or GED.
• Service orientation: capable of providing excellent service to customers, friendly and approachable demeanor, resolving complaints, and understanding customer service principles.
• Organization: capable of providing order and structure to daily processes and work environment.
• Verbal communication: capable of interacting with and relating to people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality.
• Multi-tasking: able to perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail.
• Adaptability: able to be flexible and comfortable in adjusting to changing activities, maintains calm under pressure and thinks clearly to enhance problem solving.
• Teamwork: works effectively with others to accomplish objectives and goals; willingly offers assistance to others when needed.
• Computer proficiency: ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications.

The compensation for this role includes a base pay range of $ per hour, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

• Seniority Level: Not Applicable
• Employment Type:
  
  Full-time
• Job Function:
  Administrative
• Industry: Hospitals and Health Care