Business Office Specialist

Hoffman Estates Surgery Center is specificallydesigned to be comfortable, convenient and an excellent alternative to hospital-based surgery. With more than 20 years of experience delivering surgical care to our community, we continually offer patients the benefits of advanced technology, outstanding clinical talent, compassionate patient care and superior patient satisfaction.

Under the direction of the Business Office Manager, or Center Administrator, the Business Office Specialist (BOS) can assume responsibility for multiple business office functions based on the needs of the Center. The primary function is as Medical Records/EMR Data Integrity Analyst. This role is responsible for ensuring that patient information in the electronic medical record system is accurate, complete, consistent, secure, and compliant with regulatory standards.

This role audits records while identifying and resolving data accuracy, completeness and timeliness of documentation while partnering with clinical, leadership and IT teams to prevent recurring issues

The functions may include any combination of insurance verification, front desk coordination, surgery scheduling, medical records coordination, collection of financial responsibilities, and administrative assistance. This role requires strong communication with patients, internal colleagues, and physician’s offices, attention to detail, and knowledge of healthcare insurance plans, billing procedures, and other primary functions associated with a medical practice. This role can also serve as a platform for cross training of Business Office colleagues.

• Answer and triage phone calls, greet and speak with patients and family members in a friendly and compassionate manner.
• Monitor the main entrance and serve as first point of contact for all visitors at the Center. Maintain daily visitor log.
• Prepare welcome packets and necessary documentation for next day cases.
• Provide welcome packets, and check-in patients including collecting and scanning of documents, verify, and input patient data.
• Print estimate forms and obtain patient signature. Collect payment as needed or set up payment plans.
• Give appropriate instructions to patients and family members at the time of admission regarding expectations of the day.
• Appropriately record information in patient’s medical record including the download of information from EHR/paper chart to EMR.
• Responsible for vendor credentialing and access of vendors to the Center.
• Maintain waiting area and the front desk area in a neat and orderly manner.
• Receive and review surgery requests from surgeon’s offices and ensure all information is complete and entered into EMR.
• Coordinate with surgeons, patients, and the surgical team to ensure smooth scheduling and efficient use of resources.
• Resolve scheduling conflicts as they occur and manage late bookings as they occur.
• Obtain pre-authorizations, collect demographics, and relevant documents needed for booking the case.
• Record special equipment or implants as needed for surgical procedures and notify appropriate parties including pain blocks, anesthesia, and neuromonitoring.
• Manage and maintain block scheduling; review statistics associated with block utilization and provide recommendations based on trends.
• Maintain accurate and up-to-date patient records and documentation.

• Verify insurance coverage by confirming patient’s insurance eligibility and benefits with various providers (HMOs, PPOs, Medicare, and Medicaid); document and update patient insurance details in the system and maintain up-to-date records.
• Investigate and resolve discrepancies in insurance information attached to patient account.
• Ensure valid authorizations were received…