Clinical & Client Services Administrative Assistant

Clinical & Client Services Administrative Assistant

Kenneth Young Center is a 501(c)(3) not-for-profit dedicated to providing comprehensive outpatient behavioral health services to individuals of all walks of life. Located in the Northwest suburbs of Chicago, we offer a wide range of services including outpatient therapeutic care, recovery-oriented support, community prevention, LGBTQ+ outreach, older adult services, and crisis intervention. Our team welcomes and celebrates unique perspectives and represents the diversity and vitality of our local communities.

Join our team to grow in your career while building stronger, healthier communities. Kenneth Young Center offers a robust benefit package that is highly competitive to the market and offers all full-time employees the following:

• 403(b) plan with organizational matching
• Medical Insurance (Blue Cross and Blue Shield of Illinois - BCBS)
• Dental (BCBS), and Vision Insurance (BCBS) with low employee premiums
• Long Term and Short Term Disability (BCBS), no cost to employee
• Flexible Spending Account (with annual rollover)
• Basic life insurance (50k) paid for by the organization and option for additional voluntary coverage for self, spouse, or dependents (BCBS)
• Incentive program with potential for quarterly bonuses
• Opportunity for annual bonus and salary increase (discretionary based on annual KYC financial audit)
• Eligibility to participate in the Public Service Loan Forgiveness Program (PSLF)

To further promote an active and healthy work/life balance, KYC also offers a generous amount of paid time off and staff holidays.

• 4 weeks of Paid Time Off (With increases based on seniority)
• 8 Paid Organization-Wide Holidays
• 3 Personal Floating Holidays annually

Works out of Schaumburg Township office to provide reception support for psychiatric provider. Answers and processes phone calls, greets clients, notifies of client arrivals, schedules appointments. Provides clinical administrative assistant to child & adolescent psychiatric provider to support refills, documentation requests, and facilitate communication.

The work environment characteristics, responsibilities, and competencies described here are representative of those an employee encounters and is required to perform while meeting the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensures that building is opened up each morning as per opening procedure.
• B. Managing daily site operation including:
• 3. ordering supplies,
• 5. maintaining supply of internal forms
• 5. coordinating interface with the Elk Grove and Mt. Prospect offices and
• ensuring files and records are kept secure.
• C. Answer, screen and forward all incoming calls to appropriate staff
• D. Greet clients as they arrive for appointments
• Sign-in clients; collect and receipt payments for services
• Notify therapist/doctor of client’s arrival on a timely basis
• Conduct Fee Settings with Clients
• Meet with clients to assess income and set fees
• Verify insurance benefits for insured clients
• Set up client payment plans when needed
• Per direction of supervisor, communicate Schaumburg Township building issues – site closure, maintenance, computer upgrades, safety, room usage, etc.
• Work with IS department on charts as needed
• H. Provide support to psychiatrist when on site
• 2. Completing medication authorizations, calling pharmacies and insurance companies
• 3. Ensuring charts are available for doctor
• 4. Manage medication refill requests and Doctor First
• 5. Prepare medical forms and letter requests
• 6. Managing provider schedules, coordinating with scheduling staff at Elk Grove
• I. Records management
• 1. Processing and maintenance of…