Forward Deployment Engineer

Overview

Join to apply for the Forward Deployment Engineer role at Sears

Job Scope

This role will lead the design, build, and scale of the Loyalty Card as a Service (LCAAS) platform with a deep focus on how partners and members engage through AI-powered loyalty, payments, and offer ecosystems.

Job Summary

The FDE will serve as the technical driving force behind our LCCAAS offering, blending hands-on engineering, AI and automation expertise, partner collaboration, and technical leadership. This role ensures LCCAAS is not only delivered successfully but also evolves into a modular, intelligent, and monetizable loyalty platform. By supporting both B2B2C and white-label partner contexts, the FDE will directly impact partner growth, member engagement, and measurable business outcomes.

Reports

To

Chief Commercial Officer - SYW

Job Duties / Responsibilities

• Leads the development and delivery of partner-facing APIs, SDKs, and onboarding toolkits supporting loyalty, payments, and rewards solutions
• Builds low-friction integration workflows and scalable toolkits that reduce partner time-to-value
• Collaborates with Product, GTM, and Partner teams to align platform deployments with key growth metrics, including adoption, retention, and monetization
• Serves as the forward-deployed engineering counterpart in strategic partner engagements, providing regular success reports (uptime, latency, activation time, automation ROI)
• Leads the deployment of AI/ML pipelines supporting advanced use cases, including personalized rewards, predictive loyalty scoring, fraud detection, and dynamic offer delivery
• Integrates multi-agent orchestration (Lang Chain, RAG pipelines, vector DBs) into partner workflows and LCAAS APIs
• Leverages agentic AI tools to accelerate onboarding, automate data processes, and deliver partner-facing copilots
• Develops automation playbooks (CI/CD triggers, auto-scaling, self-healing pipelines) and ensures observability, monitoring, and compliance (PCI DSS, SOC2, GDPR/CCPA)
• Drives the cloud architecture and integration strategy for the LCAAS platform, partnering across teams to optimize scalability, resilience, and cost performance
• Drives Dev Ops adoption by delivering IaC, CI/CD, automated testing, and release management, while ensuring robust observability with monitoring, tracing, and logging
• Ensures reliable and compliant system operations by managing API gateways, traffic flows, zero-trust security practices, and disaster recovery measures
• Designs modular, future-proof services supporting real-time loyalty events, digital wallets, tokenized payments, and privacy-first data flows
• Supports engineers in platform, integration, and AI disciplines through mentorship, knowledge-sharing, and career development
• Promotes a culture of innovation by driving experimentation, rapid feedback cycles, and delivery approaches that prioritize partner needs and outcomes
• Contributes to organizational strategy through involvement in planning, goal-setting (OKRs), talent acquisition, and effective resource management

Job Requirements

• Bachelor's Degree
• Over 10 years of related experience
• 18 years of age or older

Required Skills

• 12+ years in software engineering; experience in partner-facing or forward-deployed roles
• Proven ability to deploy B2B/B2B2C SaaS APIs and platforms in production
• Strong experience with cloud-native development (AWS/GCP/Azure), IaC (Terraform/CDK), and CI/CD
• Hands-on with AI/LLM frameworks (Lang Chain, vector DBs, RAG pipelines, Hugging Face, Vertex AI, Bedrock)
• Skilled in event-driven architectures and real-time loyalty/payments flows
• Deep knowledge of loyalty and rewards systems: earn/burn, tiers, catalogs, predictive scoring
• Familiarity with payments, wallets, tokenization, and smart contract-based loyalty models
• Understanding of compliance, security, and developer enablement best practices
• Clear communicator, able to translate technical deployments into business growth outcomes
• Thrives in ambiguous, high-velocity environments with direct partner engagement
• Passion for building AI-native partner experiences that drive measurable growth

Years Experience

10 - 15 Years Experience

Travel Requirements

On Occasion (Less than 5%)

Country

United States

Work-In City

REMOTE

Work-In State

REMOTE

Work-In Postal Code

REMOTE

Business

Transformco Corporate

Job Function

Engineering/Quality

Employment Category

Regular, Full-time

Compensation Range

$220,000-$240,000

Additional Compensation Explanation

N/A

EEO / EOE Footer

Equal Opportunity Employer / Disability / Vet.

Posting Tags

#Corporate, #Remote, #SYW

Company Brand

Shop Your Way

Location City

HOFFMAN ESTATES

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