Field Technician

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In agreement with our mission at Level 10 in creating authentic, engaging and long‑term relationships, we would like to extend the opportunity for any candidate to apply and engage in a conversation around opportunities within our organization. If you are interested in speaking with us and applying for this department, please submit your application and resume. We will be in touch!

The Field Technician Support department plays a critical role in supporting field operations, optimizing efficiency, and ensuring that customers receive prompt and high‑quality service from field technicians.

The Field Technician Support department oversees and ensures field technicians can perform their jobs effectively and efficiently. Essential responsibilities include effective coordination, technical expertise, and a customer‑focused approach.

• Service Delivery Manager
• Lead Field Technician Support Analyst
• Field Technician Support Analyst

• Technical Support:
  Provide assistance to field technicians who encounter technical issues while performing their duties, including troubleshooting equipment problems, diagnosing technical issues, and offering solutions remotely or dispatching additional resources when needed.
• Logistics and Coordination:
  Manage the logistics of field operations, including scheduling appointments, dispatching technicians to service locations, and coordinating with customers to ensure timely service delivery.
• Inventory Management:
  Oversee the inventory of equipment, tools, and parts that field technicians require, track stock levels, replenish supplies, and ensure that technicians have access to necessary resources.
• Training and Development:
  Provide ongoing training and development opportunities for field technicians to enhance their skills and knowledge, including technical training on new products, safety protocols, and customer service skills.
• Quality Assurance:
  Monitor the quality of service provided by field technicians, conduct audits or inspections of completed work, and implement corrective actions as needed to maintain high standards of service delivery.
• Customer Communication:
  Act as a liaison between customers and field technicians, providing updates on service appointments, resolving customer complaints or inquiries, and ensuring overall customer satisfaction.
• Performance Monitoring and Reporting:
  Track key performance metrics of field technicians, such as response times, job completion rates, and customer feedback, to assess performance, identify areas for improvement, and optimize workflows.

• Entry level

• Full‑time

• Information Technology

• IT Services and IT Consulting

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