Business Analyst

Business Analyst

CINFRACS Inc. is a global IT consulting firm renowned for providing dependable, high-quality services via a unified platform. We place strong emphasis on understanding our clients' objectives and insights to transform their concepts into reality. With a firm belief in the power of digital technologies to drive change, we strive to be a trusted and reliable service provider. Our mission is to address challenges in the digital landscape and assist clients in establishing a robust presence in a competitive market.

CINFRACS Inc. is currently seeking a Business Analyst to join our team at our headquarters in Hoffman Estates, IL, with potential travel to client locations across the U.S. as needed.

Job Duties & Responsibilities:

• Troubleshoot program and system malfunctions to restore normal functioning.
• Provide staff and users with assistance solving computer-related problems, such as malfunctions and program problems.
• Work with the users to identify what needs to be accomplished
• Work with the developers and technical architects to define the optimal way to implement technology
• Demonstrate the ability to evaluate processes and procedures and find areas for improvement with enhanced technology
• Document clearly through user stories and other documentation the as-is and to-be states
• Develop and execute test plans to ensure a functional application is delivered
• Demonstrate the ability to establish a rapport with stakeholders to build trust and confidence
• Collaborate with business stakeholders to gather, analyze, and document detailed business and functional requirements.
• Identify process improvement opportunities and recommend innovative solutions.
• Translate business needs into clear, actionable user stories or specifications.
• Facilitate meetings and workshops to align stakeholders and define project scope.
• Analyze data and create reports to support decision-making processes.
• Assist in testing activities including test planning, execution, and defect management.
• Understand and document the business objectives of each project and identify the business needs that the system must meet.
• Analyze and understand the business’s systems and processes to identify opportunities for improvement or automation.
• Elicit, analyze, specify, and validate the business needs of stakeholders, be they customers or end users.
• Collaborate with project managers and project sponsors to determine project scope and vision.
• Conduct data analysis to support business decision making and business process improvement.
• Develop and execute test plans to ensure that business requirements and functional specifications are implemented properly.
• Provide training and support to users and write user manuals as needed.
• Document requirements, define scope and objectives, and formulate systems to parallel overall business strategies.

Experience & Knowledge:

• This position requires clear communication internally and externally, strong organizational skills, resiliency, and a solution focused mindset!
• Bachelor's Degree in Computer Science or equivalent technical major with minimum of 5 years of professional experience in Business System Analyst
• Strong aptitude in developing rapport and relationships with individuals at a variety of levels
• Soft skills required - strong drive, persistence, consistency, organization, time management, written and verbal communication
• Flexible mindset focused on delivering quality deliverables on tight deadlines.
• Excellent problem-solving capability.
• Ability to get up to speed quickly on complex issues; desire to work in a fast-paced, rapidly evolving environment.
• Capable self-starter with a drive to get all types of work done and high attention to detail.

Education:

• Master’s or Bachelor’s degree in Computer Information Systems…