Project Manager, Project & Program Management, Operations Management

We are currently seeking a top performing Project Manager to join our team. The Project Manager is responsible for the creation and execution of project plans for customer projects. A critical part of the job is maintaining and enhancing the customer relationship, and the Project Manager will work with various internal and external stakeholders to service customer needs.

We are currently seeking a top performing Project Manager to join our team. The Project Manager is responsible for the creation and execution of project plans for customer projects. A critical part of the job is maintaining and enhancing the customer relationship, and the Project Manager will work with various internal and external stakeholders to service customer needs.

This is a great opportunity to leverage your project management expertise as well as your demonstrated customer service skills to impact the results of Level
10.

• Act as a resource to Project Managers/Project Coordinators
• Handle escape issues
• Project Management/Communication
• Ability to work with little to no direction, self-directed
• Develops and demonstrates an understanding of the customer’s needs and manages expectations
• Define/maintain Change Management with project stakeholders
• Establish and maintain positive working relationships, both internally and externally
• Develop customer relationship and maintain day to day project related issues
• Utilizes big picture thinking for judgement/decision making in course of actions
• Provide project management/facilitation from inception to completion
• Collaborate with Sales team prior to SOW approval to validate cost/pricing assumptions and take a lead role in reporting on margin and remediation of margin-related issues.
• Maintain professional demeanor internally and externally
• Open communication/dialog with all project Stakeholders (internally and externally)

• Defines Project Approach, Schedules, Budget with input from Workstream/Department Lead
• Work with internal partners (Resource Management, Level I & II support, Logistics, and Staging/Integration) on new and ongoing projects to ensure that resource acquisition, orientation, procedural, and support needs are being met and issues are remediated.
• Create projects including setting budgets, scheduling service calls, and placing equipment orders for large or complex projects/customers.
• Monitor and/or manage customer assets including inventory management, bad warehouse items, slow moving inventory, and repair. Provide reporting as requested/required.
• Schedule, plan and facilitate meetings with customers and internal clients as needed to effectively launch new projects, monitor and manage ongoing projects, and remediate project-related issues.
• Ensure all invoicing is completed by the published deadline dates.
• Develop, maintain, review and/or distributes all project documentation including (but not limited to):
  Project Schedules, Budget, Status Reporting.
• Responsible for delivering projects within defined margins and document/communicate change.
• Identifies risk/issues for projects and define/implement solutions.
• Deliver project work within company SLA’s/OLA’s

• Bachelor’s degree in Business or related field, or equivalent professional experience required
• 5+ years of project management experience
• Demonstrated track record of success developing and maintaining customer relationships, delivering results, and anticipating roadblocks
• Ability to build and maintain internal and external partnerships while working in cross functional teams
• Ability to delivery multiple projects with aggressive schedules
• Solid track record of meeting deadlines, setting priorities and managing multiple projects in a fast paced, results driven environment
• Excellent written and verbal communication skills
• Detail oriented and ability to manage time effectively
• Experience implementing internal process improvements; passion for innovation and efficiency
• Ability to work as a team member
• Professional, high-integrity, reliable and results oriented
• Proficient MS Office skills (Word, Excel, and Outlook)