Area Supervisor

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Overview

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Ross’s focus has always been to bring customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while delivering a fun and exciting treasure‑hunt experience.

Key

Benefits

• Success – our winning team pursues excellence while learning and evolving.
• Career growth – we develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – we work together to solve hard problems and find the right solution.
• Diversity, Equality & Inclusion – we celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

General Purpose

The Area Supervisor is a member of Store Leadership responsible for a specific, assigned area of the Store as well as general operations and supervision when functioning as Manager on Duty. Responsibilities include opening and closing the Store, supervising Associates, maintaining a friendly environment, ensuring proper merchandise presentation, and executing Company operational processes as needed.

Essential Functions Maintaining Safe & Secure Environments

• Safety is the number one priority – practice safe behaviors and maintain a high level of awareness on the sales floor.
• Secure building entrance/exit, EAS devices, cash office, register area, and armored carrier pick‑ups.
• Remove clutter and ensure clear egress to emergency exits.
• Customer safety – accident prevention, reporting, and emergency procedures.
• Test all fire alarm systems as scheduled and respond to after‑hours alarms when requested.

Customer Service

• Treat all Customers, Associates, and other leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism; recognize Associates using Company programs.

Personal and Store Brand

• Represent and support the Company brand at all times.
• Maintain a professional appearance and enforce the Dress Code.
• Keep all areas clean, well‑maintained, and merchandised to standard; responsible for daily trash removal.

General Merchandising

• Ensure recovery, sizing, and markdowns are completed to Company standards.
• Manage receiving of merchandise truck and non‑merchandise inbound deliveries.
• Process all merchandise with urgency and maintain stockroom organization.
• Assist with floor moves, promotional signing, and re‑wraps.

Loss Prevention

• Comply with Loss Prevention Awareness Program and maintain a customer‑service focus.
• Safeguard confidential information, cash, and merchandise.
• Maintain Public View Monitor (PVM) and conduct “Code 50” package inspections.

Front End Supervision and Operations

• Maximize productivity at the Front End, manage customer wait time, and train Associates on cash registers.
• Control retail breaks, ensure all equipment works, and maintain supplies.
• Teach “Scan and Bag” best practice and ensure merchandise salability.

Fitting Rooms

• Maintain cleanliness; audit garment tags and manage walk‑back compliance.

Administrative Duties as Assigned by Store Manager

• Conduct cash pulls, bank deposits, and front‑end control.
• Oversee payroll administration and Associate scheduling.
• Other duties as assigned.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point‑of‑sale equipment and applications.
• Basic mathematical calculations common in retail.
• Ability to work evenings and weekends.

Physical Requirements / ADA

• Use all Store equipment, including PDTs, registers, and PC.
• Spend up to 100% of time standing, walking, and moving around the Store.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 lbs.
• Use janitorial equipment, rolling racks, ladders, and other assigned…