Loan Servicing Specialist-Specialized Loans

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Holbrook, MA, US

3 days ago Requisition

Salary Range: $22.50 To $26.00 Hourly

Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.

• Responsible for providing outstanding service to our customers and to our internal staff.
• Process all paperwork required for the proper disbursement of loan funds at closing and boards all new and modified Consumer and Residential mortgage loans by inputting all loan, customer, collateral, and tickler data in the COCC system. Data input shall be based on the loan terms set forth in the executed loan documents.
• Accurately processes all monetary transaction, including New Loan Disbursement and related funding transactions, loan payments, advances, paydowns and payoffs.
• Reviews assigned newly boarded loans timely.
• Completes assigned discharges and releases timely.
• Participates in monitoring and tracking receipt of closed loan trailing documents and collateral documents.
• Actively takes Servicing Department calls.
• Prepares loan payoffs or paydowns as requested by title/escrow companies and third-party creditors.
• Replies to customer inquiries received by phone or email.
• Responds to requests for information from branch personnel through general research of items such as note histories, billing problems and payment posting. Escalates complex issues to Management as needed.
• Process incoming and outgoing wires.
• Assists in the Insurance Tracking for all HFG Banks including preparation of Flood Validation packages and related research.
• Accountable to understand and ensure regulatory and policy compliance with state and federal requirements.
• Attends training and maintain a basic knowledge of department procedures to ensure the highest level of customer service and compliance with laws and regulations governing financial institutions, as they apply to position and job responsibilities.
• Uses established protocols and controls to ensure security and privacy is always maintained.
• Assumes responsibility for related duties as required or assigned.
• Exhibits professionalism, empathy, and courtesy in all interactions with customers and coworkers.
• Monitors workload and prioritize projects to ensure tasks are completed timely and accurately.
• Promotes positive culture of continuous improvement with discipline around end-to-end workflow/processes; participate and collaborate in the review and recommendation of operational systems and delivery channels, automate key processes where possible, working with business and technology partners.
• Assigns loans to be boarded daily to Loan Servicing Specialists (CNS and MTG).
• Reviews CNS and MTG loans boarded by other servicers.
• Perform all assigned loan maintenance activities including customer address changes, late charge waivers, automatic payment set-ups/changes, payment adjustments, payment schedule and billing adjustments, interest changes, tickler updates and other coding changes. Prepare demand letters for loan payoffs or paydowns as requested by title/escrow companies and third-party creditors.
• Active Involvement in the development of Junior team members.
• Assigns discharges / releases to be completed to Loan Servicing Specialists.
• Performs second review of Maintenance completed by Loan servicing specialists.
• Reviews discharges completed by Loan servicing specialists for accuracy.
• Performs pre boarding review in Encompass and responsible for Pushing to insight through E-Link.
• Monitors and Tracks completion of tasks assigned (discharges, electronic recordings, loan boardings, Flood Validation packages).
• Processes escrow disbursements for insurance premiums.
• Participate in Special Projects as needed to support merger and acquisition activity.
• Commercial Loan payment and Payoff processing including participation Remittance and Reconciliation.
• Accepts customer calls from the Loan servicing queue.
• Daily Digital Archive report and Verafin report reviews.
• Participates in…