Service Technician; In-house Job Holbrook area,New York USA,Engineering

Position: Service Technician (In-house)

Job Title

Minebea Intec is a leading manufacturer of industrial weighing and inspection technologies.

General Purpose of Job

To provide a top level customer experience by continually improving technical knowledge and applying it to phone and email support. To work as part of a team to ensure a positive work environment and continually improve customer satisfaction.

Duties and Responsibilities (Included but not limited to):

Phone & Email Support Troubleshooting product issues for end users, OEM customers and resellers. Supporting distribution partner technicians in the field. Assisting Minebea Intec sales staff with technical questions and product specifications. Providing documentation such as manuals, datasheets, drawings, etc. In House Repairs and testing of equipment Assisting with service center repairs. Cross-Functional Support Assisting technical support team, sales, customer service, quality management, finance and product management with support and projects as needed.

Participating in warehousing duties such as shipping and receiving. Duties or projects which may be performed at irregular intervals:
International Travel, Trade show setup, customer site visits, inventory support.

Qualifications:

Required

Skills and experience:

High School Graduate. Logical problem-solving and critical-thinking skills. Basic electronic skills. Proficient with Windows operating systems and connectivity to peripheral devices. Customer focused approach. Self-motivated but able to collaborate within a team.

Preferred Skill and

Experience:

Associates degree or equivalent experience in Electronics, Computers (programming or networking) or related technical field. Experience in the weighing industry, electronics or similar products. 6-12 months client facing experience. Experience with PLC's and industrial communication. Ability to read mechanical drawings and electrical schematics.

Desired Skill and

Experience:

Familiarity with industrial software programming.

What We Offer:

Small-sized company, embedded in an international group of companies Salary plus Commission/Bonus set at a % of base salary. Room for development and growth. Cell Phone where required. Health, Vision, and Dental Benefits coverage – Intec covers a large majority of the costs and employees can select from 2 options depending on the state they reside. Group Term Life Insurance – Company covers the cost of insurance premium for 1.5x salary.

Employee can elect and additional 1-2x salary at the employee's cost. Long Term Disability – Company covers the cost for the premium. 401K with 3% Safe Harbor matching program, no contribution required by Employee to receive 3% Safe Harbor. Retirement Plan Plus Account – Annual Contribution made by Company based on compensation, employee's age, and years of service. Employee becomes vested in the contribution over time.

Vacation based on years of service. National Holidays – comprised of 12. These are a combination of fixed and floating days. Sick days – based upon local requirements.

Job Type: Full-time Salary:
From $72, per year Benefits: 401(k) Dental insurance Disability insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance

Schedule:

Monday to Friday

Supplemental pay types:
Bonus pay

Education:

High school or equivalent (Preferred)

Experience:

Client facing: 1 year (Preferred)

Language:
Any languages in addition to English (Preferred)

Work Location:

Holbrook, NY

Work Remotely: No

Work Location:

In person

WORK AUTHORIZATION (REQUIRED) Applicants must be legally authorized to work for any employer in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

DISCLAIMER Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time. The job description doesn't constitute a contract of employment and the company may exercise its employment-at-will rights at any time.

The above lists all of the essential functions, education, knowledge, skills and abilities required for this job. These are the minimum requirements; employees must also demonstrate good interpersonal skills, proper attitude and professionalism, acceptable attendance and work behaviors – at a minimum.