Administrative Operations Assistant

Role Overview

We are seeking a detail-oriented Administrative Operations Assistant to join our team for 20-30 hours per week. This role is a critical link between our legal, business development, and client service departments. You will be responsible for the accurate and timely management of mail, account updates, and consumer disputes—ensuring our records are impeccable and our clients are well-supported.

• Dispute Management: Research, process, and draft formal responses to written consumer disputes within strict regulatory timelines.
• Digital Dispute Review: Perform daily system software and account updates with a high degree of accuracy to ensure real-time reporting.
• Mail & Logistics: Manage the daily mail servicing process, including digital filing and distribution of sensitive legal and financial documents.
• Process Improvement: Identify and suggest more efficient workflows to streamline administrative tasks.
• Team Support: Act as a versatile team player, covering essential tasks for colleagues as needed to maintain office continuity.

• Experience: 1–2 years in an administrative, clerical, or legal support role. Experience in the financial services or legal industry is a plus.
• Tech Savvy: Advanced proficiency in Google Workspace (Gmail, Docs, Sheets) and Excel
  . Must demonstrate the ability to quickly master proprietary software platforms.
• Traits: Exceptional attention to detail, strong written communication skills, and the ability to handle sensitive information with total confidentiality.