Dental Practice LEAD Front Office Team Member in Dental Practice

Lead Front Office Team Member (working level supervisor for front office)

Location: Holladay, Utah

Practice: Holladay Dental Excellence

Position Type: Full-time

Compensation: Competitive (commensurate with skills and experience)

At Holladay Dental Excellence, we are dedicated to providing outstanding patient care in a supportive, high-performing environment. We are seeking an experienced and proactive Lead Front Office team member to join our team in Holladay, Utah.

If you are a organized, team-oriented professional with strong dental administration experience and a commitment to operational excellence, we would love to connect with you.

• Serve as the primary point of contact for escalated patient inquiries, ensuring an exceptional service experience.
• Manage complex procedure scheduling to optimize daily provider utilization and workflow.
• Track missed appointments and perform proactive patient follow-ups.

• Oversee accounts receivable and accounts payable, patient billing, and collections.
• Manage the end-to-end insurance process: verification, accurate claim submission with required attachments, and active follow-up to ensure timely payment.
• Read and interpret Explanation of Benefits (EOBs), accurately input financial data, and clearly explain treatment plans and costs to patients.

• Monitor front desk productivity, provide constructive feedback, and hold staff accountable to practice standards and culture.
• Facilitate regular staff meetings, communicate performance expectations, and assist in onboarding and training team members.
• Ensure daily office coverage, punctual attendance, and smooth morning setup.
• Oversee administrative supply inventory, equipment maintenance agreements, and vendor/lab negotiations.
• Lead the adoption and updating of office technologies.

• Ensure strict adherence to OSHA, HIPAA, and state dental board regulations, maintaining high standards for patient privacy and workplace safety.

• Dental Office
  
  Experience:
  
  Minimum 2 years of administrative experience in a dental practice required.
• Clinical Knowledge: Prior experience as a Dental Assistant (2+ years preferred) or a strong background working in clinical operations to understand chairside workflows and terminology.
• Technical Proficiency: Proven understanding of dental software, insurance claim filing, and EOB processing.
• Leadership & Communication: Excellent interpersonal communication, conflict resolution, and organizational skills.

• Monday: 7:00 AM – 4:00 PM
• Tuesday: 10:00 AM – 7:00 PM
• Wednesday: 8:00 AM – 5:00 PM
• Thursday: 8:00 AM – 5:00 PM
• Friday – Sunday: Closed (All shifts include a 1-hour lunch break)

• Serve as the primary point of contact for escalated patient inquiries, ensuring an exceptional service experience.
• Manage complex procedure scheduling to optimize daily provider utilization and workflow.
• Track missed appointments and perform proactive patient follow-ups.

• Oversee accounts receivable and accounts payable, patient billing, and collections.
• Manage the end-to-end insurance process: verification, accurate claim submission with required attachments, and active follow-up to ensure timely payment.
• Read and interpret Explanation of Benefits (EOBs), accurately input financial data, and clearly explain treatment plans and costs to patients.

• Monitor front desk productivity, provide constructive feedback, and hold staff accountable to practice standards and culture.
• Facilitate regular staff meetings, communicate performance expectations, and assist in onboarding and training team members.
• Ensure daily office coverage, punctual attendance, and smooth morning setup.
• Oversee administrative supply inventory, equipment maintenance agreements, and vendor/lab negotiations.
• Lead the adoption and updating of office technologies.

• Ensure strict adherence to OSHA, HIPAA, and state dental board regulations, maintaining high standards for patient privacy and workplace safety.

A minimum of two years of administrative experience on the front desk in a dental practice required. In addition prior experience as a Dental Assistant (2+ years) preferred or a strong background working in clinical operations to understand chairside workflows and terminology.