Admissions - Assistant Director of Campus and Engagement

Position Information

Position Title
:
Admissions - Assistant Director of Campus Experience and Engagement

Classification Title
:
Hourly Part Time (.1-.74 FTE)

Benefits Eligibility

Department
:
Admissions

The Assistant Director of Campus Experience and Engagement is responsible for coordination of the on-campus experience for Admissions visitors.

Primary functions of this position include implementing theon-campus experience of over 1 , 500 individualized on-campus visitors per year,leading our front desk, partnering with the tour guide management team and tour guides, and managing the “opening shot” and first impression of visitors.

This role reports to the Director of Campus Experience &Engagement and will also work closely with members of the Campus Experience & Engagement Team and other members of the Admissions team.

• Implement on-campus visit experiences – individual andgroup
• Manage visitors’ first and ongoing impressions by engaging
  
  Admissions staff & students
• Coordinating the lobby experience
• Maintain individual and group visit attendance data in Slate
• Maintain documentation of position responsibilities
• Cross-train on duties of other Campus Experience and Engagement team members
• Partner with tour guide management team and student tour guideteam to ensure that all guests to the college feel welcome and aregiven responsive, courteous, inclusive, and hospitable service atall times
• Engage families during breaks in the schedule or while waiting for appointments, sharing personal experiences and knowledge of the college search process as appropriate
• Help ease the student (visitor) through their day by being aware of all schedules/scheduling changes and anticipating theneeds of families and admissions staff as lobby traffic ebbs &flows
• Lead the development and execution of department-specific visitexperiences in collaboration with the Visits Team
• Handle questions and problems calmly and with efficiency
• Work in partnership as an integral member of Campus Experience and Engagement team
• Other duties as needed and assigned

• Bachelor’s degree required.
• Must have customer service experience & the ability toconverse with a diverse number of people
• Experience with Google suite software is a plus.
• Excellent communications skills, both written and verbal, are essential with a strong attention to detail.
• Must be able to reflect the mission of Hope College in wordsand action
• Previous experience using Technologies Slate preferred (ifnot, training will be provided).
• Strong analytical skills, critical thinking, and the ability toself-start/multitask.
• Demonstrated “collaborative partner“ customer serviceapproach.
• Event coordination and implementation experience preferred.

This position requires remaining in a sitting or standing position for frequent periods of time; uses office machinery such as acomputers, printers, copy machines;
Occasionally involves moving items over 10 pounds; frequently will move between different offices/work spaces/buildings; and requires effective communicationabilities. In the case of temporary or permanent condition(s) that require(s) accommodation(s), reasonable accommodation(s) may be requested.

All offers of employment are contingent upon a background check. Some positions may have position specific requirements, such as education/licensure/certification verification, a physical, drug screening, credit checks and/or transportation record review.