Front Desk (2nd Shift | Part-Time

See Yourself Here. Learn Here. Grow Here. Thrive Here.

At Resthaven, we believe care is more than a profession — it’s a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith‑centered purpose.

$15 - $16.50

3rd Shift | Full-Time or On-Call

• A supportive and mission‑driven work culture
• Opportunities for growth, leadership, and development
• A chance to make a real impact in the lives of residents every day
• NOMI health insurance network with zero co‑pay, deductible or co‑insurance expense
• Receive, screen, route, and direct telephone calls and in‑person inquiries to all departments in a pleasant and professional manner
• Greet and assist residents with daily needs
• Sort inter‑office and external mail
• Assist in coordinating the emergency response system
• Ensure the safety and cleanliness of assigned areas — perform a variety of cleaning tasks such as vacuuming, dusting, mopping, and sweeping; maintain the cleanliness of restrooms, lobby, entry ways, and exterior spaces/sidewalks as assigned and/or observed
• Display excellent customer service skills by projecting a positive and cheerful demeanor with staff, residents, customers, and vendors at all times
• Assist in the set‑up, take‑down, clean‑up and coordination of activities and events as needed
• Make referrals to the Administrator regarding resident concerns and behavior issues
• Develop and maintain professional and appropriate relationships and rapport with all residents, their families, and employees
• Gather and input data for facility communication system, maintenance requests and inquiry database
• Scan and upload documents into resident clinical chart
• Act as a first responder to emergency call system and fire alarm, monitor campus security cameras
• Assume all other position related responsibilities as assigned and campus needs evolve

• Ability to complete multiple tasks with interruptions
• Professional phone skills and appearance
• Ability to effectively coordinate emergency and evacuation situations when necessary
• Ability to speak clearly and distinctly when making announcements
• Effective verbal and written communication skills
• Ability to operate standard office equipment including fax, calculator, telephone, copier, audio visual equipment, etc.
• Computer literate and familiar with Word, Excel, Email, etc.
• Communicates effectively and tactfully, while recognizing age, cultural orientation, needs, abilities and physical condition
• Ability to display a sense of caring, concern, compassion, and dignity for residents
• Ability to establish and maintain effective and professional working relationships with residents, families, visitors, and employees
• Well organized and attentive to detail

• High school graduate or successful completion of GED
• Previous receptionist experience or training desired, preferably working with the elderly
• Participates in learning and development opportunities
• Attends all required training and departmental meetings