Ice Park Administrator
Job in
Holland, Ottawa County, Michigan, 49423, USA
Listed on 2026-09-26
Listing for:
Holland, City of (MI)
Full Time
position Listed on 2026-09-26
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator -
Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator
Job Description & How to Apply Below
The Ice Park Administrator supports the daily operations of the Holland Ice Park during the winter skating season and with a strong focus on communication, group sales, event coordination, and guest experience. This position works closely with the Recreation Managers to ensure a smooth, well-organized, and welcoming environment for all visitors. Responsibilities include assisting with administrative tasks, coordinating group reservations, supporting on-site staff, and helping maintain an efficient front-line operation.
Schedule:
9:30a - 2:30p + Some weekends (Year Round)
- Assist with the daily operations of the Holland Ice Park for both Summer & Winter.
- Coordinate group sales and reservations, including schools, rentals, birthday groups, private events, and community partners
- Serve as the primary point of communication for Ice Park inquiries by phone, email, and in person.
- Support event coordination and logistics, including set up, communication with partners, and scheduling details.
- Help supervise and support Ice Park staff, providing direction and assisting with workflow.
- Assist in the management of front line functions as needed including admissions, skate rentals, and guest services.
- Assist in maintaining a clean, organized, and safe facility for all guests and staff.
- Assist with communication materials such as program updates, signage, announcements, and scheduling details.
- Enforce facility rules and maintain a positive, helpful presence in the plaza and rink area.
- Assist the team with administrative tasks such as reports, schedules, and documentation.
- Other duties as assigned.
- Strong communication skills in person, on the phone, and through email.
- Ability to learn operational systems including reservation platforms, scheduling tools, and Ice Park procedures.
- Ability to lift and carry approximately 50 pounds.
- Strong interpersonal skills with the ability to create positive public interactions and calmly resolve customer service issues.
- CPR and First Aid training preferred.
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