Customer Service Representative

The Parks and Recreation Customer Service Representative serves as the primary point of contact for residents and visitors engaging with City of Holland Parks and Recreation programs, facilities, and services. This position plays a key role in delivering excellent customer service by providing accurate information, processing registrations and reservations, and supporting daily front-desk operations.

The Customer Service Representative supports program enrollment, facility bookings, and financial transactions while maintaining organized records and clear communication. This role requires strong interpersonal skills, attention to detail, and the ability to manage multiple tasks in a fast-paced, public-facing environment.

• Provide front desk coverage by greeting visitors, answering multi-line phone systems, responding to emails, and managing voicemails
• Assist customers with program registrations, leagues, classes, and special events.
• Process facility and amenity reservations including shelters, courts, and community spaces
• Handle financial transactions including cash, credit, and debit payments using City POS systems
• Provide accurate information regarding Parks and Recreation programs, policies, rules, and facility use
• Assist patrons with directions, schedules, and general inquiries related to parks and facilities
• Maintain accurate records including waivers, registrations, and customer accounts
Generate basic reports and update data within registration and scheduling systems
• Support Parks & Recreation staff with administrative tasks and front‑line customer service needs
• Maintain a clean, organized, and welcoming front desk and public service area
• Other duties as assigned

• Must be at least 18 years of age
• Strong customer service and communication skills in person, on the phone, and via email
• Ability to learn and use registration, scheduling, and point‑of‑sale systems
• Comfortable handling financial transactions and following cash‑handling procedures
• Strong attention to detail and organizational skills
• Ability to remain professional and calm when addressing customer questions or concerns
• Previous customer service or administrative experience preferred

• Work is primarily indoors with some interaction in public or facility environments
• Schedule may include evenings, weekends, and occasional holidays based on program needs
• Requires standing, sitting, walking, and light lifting
• Frequent interaction with the public and staff in a busy service environment

• SCHEDULE: 10 – 20 hrs a week, 8am – 4pm, M - F