Customer Service Specialist

Overview

Ferrellgas was recently recognized by Newsweek as one of America's Most Trustworthy Companies for 2025 – and that trust starts with our people. We are hiring a Full‑Time Customer Service Specialist. In this role, you will provide exceptional service through inbound and outbound communications, support customers, work closely with internal teams, ensure a high‑quality experience, and help drive business growth. Your impact matters.

• Comprehensive Health Coverage:
  Medical, dental, vision, accident, and critical illness insurance
• Income Protection:
  Company‑provided short‑term and long‑term disability, life insurance, and AD&D
• Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA)
• Time Off & Family Support:
  Paid Time Off (PTO), parental leave, and tuition reimbursement
• Wellness & Assistance Programs:
  Wellness program, Employee Assistance Program (EAP), and Medicare support
• Employee Perks:
  Referral program, employee discount programs, and propane savings

• Answer phones, chat, social media, or email in a polite, courteous, and professional manner.
• Work with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and account information updating.
• Use techniques to reach resolutions that satisfy customers and reduce follow‑ups.
• Schedule delivery orders and apply basic negotiation skills for new and returning customers.
• Handle general customer issues such as service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and basic pricing questions.
• Perform basic de‑escalation of customer situations per the customer complaint resolution policy.
• Send copies of statements and invoices, handle soft collections for customers on credit hold or past due, and process payments via phone.
• Support set‑up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

• High School Diploma or equivalent.
• 1 or more years of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills with emphasis on team building and positive rapport with employees at all levels and customers.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Must be a citizen or national of the United States, a lawful permanent resident, or have authorization to work in the United States.
• Applicants must not now or in the future require sponsorship for an employment visa.