Front Desk, Entertainment & Gaming

Front Desk Job Description

Reports to: General Manager/Manager on Duty

Description: Serves clients and visitors by greeting, welcoming, and directing them appropriately; helps keep appointments running on‑time; maintains office operations by receiving and distributing communications, supplies and equipment; and maintains facility appearance and cleanliness.

• Welcomes visitors and clients by greeting them, in person or on the telephone; answering or referring inquiries.
• Forward information by receiving and distributing communications, collecting and mailing correspondence, and copying information.
• Maintains a safe and clean reception area and lobby, including restrooms, by complying with procedures, rules, and regulations.
• Maintains client accounts by recording accurate and up‑to‑date information, taking client payment where necessary, and scheduling classes and appointments.
• Assists clients with retail merchandise; is knowledgeable of all retail products and information; manages retail sales.
• Maintains supplies by checking stock, determining inventory levels, anticipating requirements, verifying receipt, stocking items, and delivering supplies to work stations.
• Prepares and tracks donations to non‑profit organizations.
• Schedules, promotes and participates in special events, keeps all client communications updated, and posts them visibly in public areas of the lobby.
• Complies with employment expectations; makes appropriate adjustments when requested by management, including evaluation feedback; upholds standards of all signed contracts.
• Contributes to team effort by accomplishing related results as needed.
• Updates job knowledge by participating in educational opportunities.

Other Duties: Perform other duties as assigned.

• Happy and professional disposition; hospitable and caring.
• Exceptional customer service focus: deliver quality experience, handle pressure of customer escalations.
• Strong communication skills including telephone, verbal and written communication, and listening.
• Experience with computer scheduling software.
• Experience using spreadsheets and word processing software such as Microsoft Windows.
• Outstanding multi‑tasking abilities: handle and coordinate multiple schedules, keep swim instructors and customers on time, answer phone lines, etc.
• Dependable and flexible schedule: required to work some evenings and weekends.
• Preferred qualifications:
• Swim Lesson and/or competitive swimming experience: knowledge of the four basic strokes, teaching curriculum, and stroke progression.
• CPR & First Aid Certified.

Front Desk staff are required to wear Safe Splash uniforms, including a Safe Splash t‑shirt.

3–30 hours per week.

Commensurate with experience and skills. $12.00 – $14.00 per hour.

• Great Pay
• Flexible Schedules
• Work/Life Balance

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Safe Splash + Swim Labs Swim School Corporate.