Finance & Insurance; F&I) Professional

Finance & Insurance (F&I) Professional
Barber Ford | Holland, Michigan
About Barber Ford

Barber Ford is a family-owned Ford dealership serving Holland and the West Michigan community. We believe long-term success comes from taking care of our customers, supporting our employees, operating with integrity, and building relationships that extend well beyond a single vehicle purchase.

Our F&I team is an important part of that commitment. We expect our F&I professionals to produce strong results while ensuring customers leave Barber Ford feeling informed, respected, and confident in the products and financing decisions they have made.

Barber Ford is seeking an experienced, knowledgeable, and customer-focused Finance & Insurance (F&I) professional to join our team. This position plays an important role in completing the vehicle purchase experience by assisting customers with financing options, protection products, required documentation, and final delivery paperwork.

This position reports to the F&I Manager and works alongside a partner F&I professional. While this role may have a primary focus on New Vehicle F&I, proficiency in both new and pre-owned transactions is required. Our F&I team works collaboratively and provides coverage for one another during scheduled days off, vacations, and other absences.

The ideal candidate can balance strong financial performance with accuracy, compliance, transparency, and an exceptional customer experience. We are looking for someone who communicates clearly, works collaboratively, takes ownership of their responsibilities, and understands that long-term customer relationships are more important than maximizing the profitability of a single transaction.

Barber Ford prides itself on an exceptionally low rate of post-sale product cancellations. We believe this is a direct result of our commitment to transparency and to offering high-quality products based on each customer's individual needs.

Our goal is not simply to sell a product during the F&I process. We want customers to understand what they are purchasing, recognize its value, and remain confident in their decision after they leave the dealership.

The successful candidate will be expected to uphold this philosophy by presenting products accurately and transparently, identifying products that provide genuine value to the individual customer, and avoiding high-pressure or misleading sales practices.

At Barber Ford, our Core Values guide how we conduct business, serve our customers, support one another, and contribute to our community. The F&I professional is expected to understand and demonstrate these values in their daily work.

• Responsible Financial Success:
  We believe in responsibility & ethically pursuing our business goals & capitalizing on opportunities to expand our business
• Giving Back:
  We believe in sharing our successes with each other & with our community to help grow God's Kingdom
• Value & Respect:
  We believe in building lasting relationships with each other & with our customers
• Personal Growth:
  We encourage each other to better ourselves by learning from the past & using our earned wisdom to prepare for the future
• Actively Engaged:
  We are passionate in our support of each other & in encouraging each other to succeed
• Positive Thinking:
  We believe in fostering a positive work atmosphere that attracts employees & customers alike

This is a full-time, dealership-based position. The F&I team works collaboratively to provide appropriate coverage throughout the sales week.

• Monday: 8:30 AM - 8:00 PM
• Tuesday: 8:30 AM - 5:30 PM
• Wednesday: 8:30 AM - 5:30 PM
• Thursday: 8:30 AM - 8:00 PM
• Friday: 8:30 AM - 5:30 PM
• Saturday: 8:30 AM - 1:00 PM

Saturday coverage is rotated between F&I team members. The position will also receive a rotating weekday off on Tuesday, Wednesday, or Friday, based on departmental coverage and scheduling needs.

Flexibility is required to ensure appropriate F&I coverage during vacations, scheduled days off, high-volume periods, and other business needs.

• Meet with customers to complete the financial and administrative portion of new and pre-owned vehicle purchases.
• Present financing, leasing, vehicle protection, and other F&I product options clearly, accurately, and professionally, recommending products based on individual customer needs and Barber Ford's commitment to transparent selling.
• Submit credit applications, obtain approvals, secure…