Aftermarket Program Manager

Job Description:

Position Summary

Oversees multiple interconnected and installed automation projects, requiring a blend of technical expertise, strategic leadership, and service acumen to implement, support, and optimize automated systems across a customer portfolio. Key responsibilities include collaborating with stakeholders to identify automation upgrade opportunities, developing and managing project roadmaps, leading cross-functional teams, and ensuring solutions align with business goals and standards. Required qualifications typically include experience in project management, a strong technical background in automation, excellent communication and leadership skills, and a strategic mindset focused on process improvement and risk management.

Key Responsibilities

* Strategic Planning:
Manage a portfolio of automation projects aligned with strategic business goals and customer deployments

Job Title:

Aftermarket Program Manager

Reports to:

VP of Aftermarket

Classification:

Exempt

Responsibilities of the Position

* Lifecycle Management:
Support customer needs including point of contact on all ongoing activities in the support realm, including T&M service, contract fulfillment, preventative maintenance deliverables and upgrade prioritization.

* Cross-Functional Collaboration:

Work with various departments (IT, engineering, operations, etc.) to understand requirements, ensure alignment, and gather feedback.

* Stakeholder Management:
Communicate project status, risks, and outcomes to stakeholders and senior leadership.

* Process Improvement:
Analyze existing processes to identify areas for automation and OEE improvement and drive continuous improvement initiatives.

* Technical Oversight:
Provide technical direction, develop best practices and standards, and ensure the reliability and scalability of implemented solutions.

* Team Leadership:
Lead and mentor project managers and teams, providing guidance, resolving conflicts, and fostering a collaborative culture.

* Risk and Compliance:
Manage risks across multiple projects and ensure solutions comply with industry standards and business requirements.

Note:

This list of responsibilities is by no means inclusive; however, it is intended to be a guideline for activities.

Requirements of Position

* Experience:

Significant experience in program or project management, specifically in automation and process improvement initiatives. Service, support, or aftermarket experience a plus

* Technical

Skills:

o Strong technical background in automation systems and tools (e.g., RPA, scripts, etc.).

o

Experience with project management methodologies (e.g., Agile, Waterfall).

o Proficiency in data analysis tools (e.g., SQL, Excel).

* Leadership and

Soft Skills:

* Exceptional leadership, communication (written and verbal), and interpersonal skills.

* Strong analytical and problem-solving abilities.

* Strategic thinking and the ability to manage competing priorities.

* Experience with change management and stakeholder engagement.

* Certifications:

Project management certifications (like PMP) or specific automation/technical certifications can be a plus.

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Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

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