Field and Technical Support Engineer - Porter Corp

Essential Duties and Responsibilities

Promotes the Company's mission and values-based culture through professionalism, commitment to quality standards, and customer-focused service

Creates and works claims from incoming customer calls and e-mails

Provides technical advice to customers, Designers, and Engineers

Assists field personnel with solutions for installation-related issues and repair techniques

Interfaces with Quality, Manufacturing, Design, and Engineering regarding reoccurring field problems

Production Audits as required

Maintains knowledge of all Porter Corp product lines while having specialized knowledge of specific products

Other duties may be assigned by Manager or Supervisor

Education and/or Experience

• An Associate's degree or engineering technology degree
• Experience and understanding with construction trades and processes
• Experience and understanding of manufacturing fabrication and processes

Travel

When appropriate, to meet with customers and suppliers off site to investigate non-conformances, facilitate implementation of corrective actions and improve business relationships

Computer Skills

• Demonstrated proficiency with Outlook, Word, Excel, Epicor, Teams, PDF tools, and PRO.FILE
• Proficient in using Solid Works to review and interpret engineering drawings and models.
• Experience with utilizing an ERP system to collaborate across departments

Other Requirements

Must possess and utilize a knowledge of the manufacturing processes of the company

Knowledge of customer quality requirements and reasons for establishing these requirements

Must have working knowledge of continuous improvement tools and their proper application to problem solving

Ability to effectively communicate through both e-mail and telephone

Proficiency of technical aspects of Porter Corp. products

Able to work with minimal supervision

Strong organizational skills and ability to multi-task

Play Core is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Equal Opportunity Employer
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