Business Process Enablement Manager

GENERAL PURPOSE

The Business Process Enablement Manager supports the delivery and continuous improvement of technology solutions that enable New Product Commercialization (NPC) processes. This role partners closely with Product leaders, IT, and business process teams to ensure solutions meet defined business requirements and are effectively tested, implemented, and adopted by users. Operating within a complex, cross‑functional NPC environment, the manager focuses on execution excellence, process improvement, and user support within assigned initiatives or platforms.

The role translates business needs into documented requirements, supports testing and rollout activities, and contributes to continuous improvement efforts across portions of the NPC lifecycle, requiring a working understanding of Miller Knoll enterprise technology and system architectures to collaborate with development teams and contribute to root‑cause analysis and meaningful enhancement recommendations.

• Serves as a key contributor to the associate and business user experience for technology solutions supporting New Product Development.
• Partners with Product leaders, IT, and business process teams to gather, document, and clarify business requirements for assigned initiatives.
• Translates defined business needs into functional requirements, user stories, and process documentation for technology development teams.
• Supports testing activities, including user acceptance testing (UAT), pilots, and phased rollouts, to validate that solutions meet documented requirements.
• Coordinates with development teams to track progress, resolve issues, and ensure delivery aligns with agreed‑upon scope and timelines.
• Collects and synthesizes user feedback; escalates insights and improvement opportunities to Product or Program leadership.
• Assists in monitoring adoption and effectiveness metrics for assigned solutions and initiatives.
• Contributes to process improvement efforts using a lean philosophy and a structured problem‑solving approach.
• Works with the team to identify inefficiencies, pain points, and opportunities within defined areas of NPD.
• Develops and maintains training materials, user guides, and support documentation to aid solution adoption.
• Collaborates with cross‑functional partners across Product, Supply Chain, Manufacturing, Finance, and Marketing as needed to support assigned work.
• Ensures alignment with established technology standards, architectural guidance, and security requirements in partnership with IT.
• Demonstrates working knowledge of how enterprise tools and platforms are designed and built, enabling effective dialogue with developers regarding feasibility, tradeoffs, and enhancement opportunities.
• Collaborates with development teams using appropriate technical terminology and artifacts (e.g., user stories, acceptance criteria, system behaviors) to clarify requirements and suggest improvements to existing or new solutions.

• Operates within a large‑scale NPD ecosystem involving technical and business professionals across multiple functions.
• Supports various defined platforms, programs, or process areas within the broader NPD lifecycle.
• Contributes to improved efficiency, usability, and consistency of NPD tools and processes.
• Impacts timeliness and quality of solution delivery through strong execution, coordination, and follow‑through.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in business, technology, engineering, or a related field, or equivalent experience.
• Experience working in cross‑functional environments involving product development, technology, and business processes.
• Prior experience supporting technology implementations, process improvement initiatives, or business systems.
• Specific experience working alongside software development teams or supporting internally built tools is preferred.

• Solid understanding of product development processes and business…