Site IT Support Site Specialist

Job Details:
Level: Experienced |

Job Location:

Shoreline, Holland, MI 49422 | Position Type:
Full Time | Education Level: Bachelor's | Travel Percentage:
Up to 25% | Job Category:
Information Technology | IT & OT Site Administrator at Shoreline Container and Packaging

New-Indy Container board (NICB) is seeking a highly motivated and technically skilled IT & OT Site Administrator to support and optimize the technology infrastructure within our manufacturing operations. This role serves as the primary on-site technology resource, responsible for supporting network infrastructure, operational technology (OT), end-user computing systems, and business-critical applications that enable our 24/7 manufacturing environment.

The IT & OT Site Administrator leads day-to-day technology support and problem resolution while ensuring alignment with NICB's IT & OT policies, standards, and strategic objectives. This position serves as a key liaison between site operations and the Enterprise IT & OT organization, helping implement technology initiatives that improve reliability, productivity, and business performance.

• Resolve escalated IT and OT support tickets and technical issues throughout the site.
• Identify root causes of recurring issues and implement long-term solutions.
• Provide technical support and training to end users to maximize technology effectiveness.
• Maintain documentation for systems, network connectivity, support procedures, and subject matter experts.
• Manage vendor support agreements and coordinate external technical resources as needed.
• Collaborate with Enterprise Security teams to identify and mitigate site-specific cybersecurity risks.
• Ensure the reliability and performance of site technology systems supporting manufacturing operations.

• Develop site-level subject matter experts and support training initiatives.
• Monitor incident trends and communicate emerging issues to leadership.
• Partner with business process owners to develop and maintain Business Continuity Plans.
• Identify opportunities to improve operational efficiency through technology solutions and process optimization.
• Support continuous improvement efforts by leveraging best practices from both site operations and Enterprise IT & OT teams.

• Assist in planning, monitoring, and executing IT & OT projects.
• Track project milestones, deliverables, budgets, timelines, and resource requirements.
• Collaborate with management and production teams to identify operational challenges and technology opportunities.
• Develop business cases, project scopes, objectives, implementation plans, and return-on-investment analyses.
• Prepare and deliver project updates, reports, presentations, and technical documentation.
• Support software deployments, system integrations, infrastructure upgrades, and other technology initiatives.

• Bachelor's degree in Information Technology, Business, Computer Science, Engineering, or a related field; equivalent work experience will be considered.
• Experience working in or supporting a manufacturing environment preferred.
• Experience supporting both Information Technology (IT) and Operational Technology (OT) environments.
• Experience managing cross-functional teams, projects, and business processes.

• Strong knowledge of Microsoft operating systems and networking protocols.
• Experience with computer hardware, networking, and system administration.
• Advanced proficiency with Microsoft Office applications and application support.
• Experience with system backups, disaster recovery, and administrative functions.
• Familiarity with ITIL principles and service management best practices.

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• Exceptional analytical and problem-solving skills.
• Strong organizational skills with attention to detail and documentation.
• Excellent customer service mindset and interpersonal abilities.
• Outstanding verbal and written communication skills.
• Ability to communicate technical concepts to non-technical users.
• Highly self-motivated, resourceful, and capable of working independently.
• Ability to prioritize and manage multiple tasks in a fast-paced manufacturing environment.
• Strong collaboration and relationship-building skills.

• Full-time, on-site position supporting a 24/7 manufacturing operation.
• Standard 40-hour work week with emergency call-in availability as needed.
• Ability to lift up to 40 pounds without assistance.
• Ability to use computer equipment, tools, and related technology devices.
• Ability to participate in meetings, presentations, and plant-floor activities.
• Occasional travel may be required to support software implementations, system integrations, and other technology initiatives.

• Technology plays a critical role in driving…