Desktop Engineer II

The Opportunity

JR Automation, a Hitachi Group Company, is driven to deliver customer success worldwide. We provide intelligent automated manufacturing and distribution technology solutions that transform how the world's leading manufacturers make and distribute products. Our strength is our people and we’re always looking to get stronger across North America, Europe, and Asia. Join us as a Desktop Engineer II in Holland, MI as we work together to bring innovative automation solutions to life.

Location Type
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This is a full‑time salary position with a hybrid work schedule based in Holland, MI (up to 3 days per week onsite).

• Competitive wages, medical benefits starting your first day, and paid parental leave
• Opportunity to work on customized, one‑of‑one automation projects
• A collaborative, engineering‑driven environment
• Career growth and skill development opportunities
• A role where craftsmanship and quality truly matter
• Work with cutting‑edge and innovative technologies

The Desktop Engineer II is responsible for managing and supporting a large‑scale Microsoft endpoint environment, including SCCM, Intune, Windows operating systems, patching, software deployments, and endpoint security for over 2,000 devices. The position provides advanced Tier 3 support, leverages Power Shell automation, and maintains key technologies such as Azure, Active Directory, Group Policy, SQL reporting, and mobile device management. The ideal candidate will drive desktop standards and best practices, support infrastructure and operating system upgrades, and contribute to project and change management initiatives.

Strong troubleshooting, collaboration, and communication skills are essential, along with participation in after‑hours support for critical incidents.

• SCCM environment management
• OSD and related troubleshooting
• Software packaging and automation heavily utilizing Power Shell
• Driver package management
• Managing client hardware specifications
• Infrastructure management, including distribution points, management points, cloud management gateways, SQL servers, and WSUS servers
• Windows patch management and deployment
• Device co‑management with Intune
• SQL reports for business data requests
• Troubleshooting and maintaining the environment
• Windows Operating System environment management, including version upgrades
• Windows Defender configurations and deployments
• Intune MDM for Android/iOS for personal and corporate devices
• Azure resource and services management
• Group Policy Management
• Ability to develop and manage standard practices for software deployments for over 2,000+ clients
• Strong troubleshooting skills in areas of client endpoints and ability to act as tier 3 support
• Understanding of OSI Model
• DNS, DHCP, Active Directory Management, and Windows Server understanding
• Client Privilege Management including utilizing Beyond Trust Privilege Management
• Experience planning, researching, and developing desktop policies, standards, and procedures
• Scripting experience including Power Shell, batch, etc.
• Dashboard experience preferred – PowerBI, SCOM, etc.
• Due to the critical nature of this position, you will be expected to be available 24/7 in the event of a significant issue or critical downtime
• Your position requires travel to the West Michigan area and occasional travel out of the local service area
• You must be available via phone and immediate contact methods to ensure a proper operating response in the event of critical downtime. JR Automation will provide a cellphone or reimbursement for such support

• 4+ years of managing a global desktop
• Understanding of ITIL principles
• Strong project management skills
• Familiarity with change processes
• Team‑oriented skills and attention to detail

JR Automation requires candidates to successfully complete a 10‑panel drug screen, physical examination, and background check.

At JR Automation, a Hitachi Group Company, we discover potential, reimagine limits, and advance industry. When faced with a problem, we find a solution. Together, we push what’s possible to automate for tomorrow.

Join our team of 2,000+ at one of our 20+ facilities around the world and be a part of the most experienced team of advanced automation integrators.

Fueled by Possible.

Females/Minorities/Protected Veterans/Individuals With Disabilities.

If you need a reasonable accommodation to apply for a job at JR Automation, please send the nature of the request and contact information to ac Queries other than accommodation requests will not be responded to.