Help Desk​/Desktop Support Analyst Job in Holland, MI

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technology needs for a manufacturing environment in Holland, Michigan. This long-term contract position focuses on preparing end-user equipment, supporting workstation readiness, and resolving common desktop issues so employees can work efficiently. The role is well suited to someone who enjoys hands-on technical work, organized asset handling, and responsive user support in a fast-paced setting.

Responsibilities:

• Prepare laptops for deployment by imaging or building devices and verifying that required company applications are installed and ready for use.
• Receive newly delivered hardware, organize equipment into inventory, and distribute assigned assets to employees as needed.
• Process returned devices by evaluating condition, identifying technical issues, cleaning equipment for redeployment, or coordinating disposal when items are no longer usable.
• Set up employee work areas by installing IT hardware, mounting monitors, and arranging cabling neatly to support a functional workspace.
• Provide front-line support for endpoint problems, including diagnosing and resolving issues related to Windows 10 and Microsoft Office applications.
• Track and update support activity through service desk tickets to maintain accurate records and timely resolution of requests.
• Assist with basic account and access-related tasks within Active Directory as part of end-user support activities.