Showroom Supervisor

Reports to: Branch Manager – Holland, MI

Updated: 08/2026

The Showroom Supervisor is responsible for leading the showroom team,
actively supporting customers through the sales and product selection process,, and overseeing day-to-day showroom operations under the direction of the Branch Manager. This position supports showroom sales, margin, profitability, and customer service goals while ensuring a positive and professional customer experience.

The Showroom Supervisor develops a knowledgeable, customer-focused team through training, coaching, ongoing feedback, and employee development and makes sound day-to-day business decisions with consideration for the financial performance of the showroom.

• Lead and oversee day-to-day showroom operations and provide direction and support to showroom associates.
• Support the achievement of established showroom sales, margin, and profitability goals by monitoring performance and communicating trends, opportunities, and concerns to the Branch Manager.
• Oversee day-to-day showroom activities with consideration for payroll, staffing, purchases, displays, operating expenses, margins, and overall P&L performance.
• Assist customers with the design and selection of plumbing products, and other related products, as needed.
• Train, coach, and develop showroom associates in customer service, selling techniques, product knowledge, company processes, and performance expectations.
• Provide regular performance feedback and address employee performance or conduct concerns in coordination with the Branch Manager and Human Resources, as appropriate.
• Participate in recruiting, interviewing, onboarding, and training showroom associates in coordination with the Branch Manager and Human Resources.
• Coordinate showroom staff scheduling to ensure appropriate coverage, accurate timekeeping, and responsible management of payroll costs.
• Ensure customers receive a consistent, professional, and solutions-focused showroom experience and assist with escalated or exceptional customer situations as needed.
• Lead the showroom team in executing company initiatives, sales programs, promotions, and established priorities.
• Maintain a clean, organized, professional, and visually appealing showroom, including coordinating and maintaining product displays, merchandising, and signage.
• Identify and communicate customer, product, and sales trends and recommend opportunities to improve showroom performance, profitability, product offerings, and the customer experience.
• Develop and maintain relationships with designers, contractors, builders, architects, and other industry professionals to support showroom sales and customer relationships.
• Support approved marketing initiatives and coordinate showroom participation in special events and promotional activities, including trade shows, home shows, and other industry or community events, as needed.
• Collaborate with the Branch Manager and other branch teams to support customer needs and effective overall branch operations.
• Perform all work in accordance with established safety standards and adhere to company policies, procedures, and expectations.
• Perform other duties and responsibilities as assigned by Manager.

• Demonstrated ability to lead, coach, motivate, and develop employees.
• Strong customer service skills with the ability to build relationships and effectively resolve customer concerns.
• Demonstrated understanding and application of effective selling strategies and solution-based selling techniques.
• Experience supporting sales goals and identifying opportunities to grow sales, improve margins, and enhance overall showroom performance.
• Demonstrated understanding of sales, gross margin, payroll, operating expenses, and P&L fundamentals, with the ability to use financial information to support sound day-to-day business decisions.
• Ability to effectively manage staffing, scheduling, and operational priorities while remaining mindful of payroll and other controllable expenses.
• Previous experience in the kitchen and bath, plumbing, home décor, or related industry preferred.
• Strong product knowledge or demonstrated ability to develop technical expertise in company products and applications.
• Effective written and verbal communication, listening, and problem-solving skills.
• Strong organizational, project management, and multitasking skills with the ability to manage competing priorities.
• Ability to identify trends and opportunities and effectively…