Resident Service Manager

“To glorify God by providing a continuum of care and services that demonstrates the love and compassion of Jesus Christ.”

Provide quality direct nursing services following the resident service plan in an environment that promotes residents’ rights, dignity, freedom of choice, and person-centered care. Work closely with interdisciplinary team.

• Provide treatment and care following the resident service plan.
• Implement, evaluate and provide nursing services as directed.
• Observe and record signs, symptoms, behaviors, reactions of residents.
• Support and ensure compliance with established infection control procedures, universal safety precautions, and state/federal regulations.
• Coordinates the training and work activities of the Resident Assistants that are appropriate with skill level. Assists with staffing coverage of shifts.
• Provide input into the evaluation of staff performance with recommendations for appropriate action.
• Work collaboratively with all Clinical staff to create a climate that promotes engagement and provides opportunities for growth, learning and job satisfaction.
• Identify problems/concerns with resident or staff and help to guide to solutions.
• Accurately and promptly implements physician’s orders.
• Order medications from pharmacy and upon their arrival, distributes them to the appropriate medication carts.
• Maintain the standards of accurate and complete recording and reporting.
• Communicates with physician’s offices, home health agencies, and families regarding health conditions/issues.
• Schedule’s laboratory blood draws according to physician’s orders and follows-up with physician’s office when reports come back.
• Assists with move-ins and discharge of residents.
• Make report to oncoming staff regarding resident information, needs and changes in condition.
• Maintain a professional approach with confidentiality.
• Understand and support Resthaven policies and procedures.
• Participates in the clinical on-call rotation.
• Supervise, coach and manage nursing staff.
• Assumes all other position related responsibilities as assigned.
• Effective written and verbal communication skills.
• Computer literate and familiarity with Word, Excel and Email.
• Demonstrated clinical competencies.
• Communicates effectively and tactfully, while recognizing age, cultural orientation, needs, abilities and physical condition, while using dementia specific interventions when appropriate.
• Ability to display a sense of caring, concern, compassion and dignity for residents.
• Ability to establish and maintain effective and professional working relationships with residents, families, visitors, and employees.
• Well organized and attentive to detail.
• Ability to work independently and manage time productively.
• Ability to operate standard office equipment including fax, calculator, telephone, copier, etc.
• Reading, writing, grammar, and mathematics skills.
• Is resourceful and calm in emergent situations.

• LPN or RN License, or other health related bachelor’s degree.
• Previous nursing experience preferred, especially with assisted living and memory care.
• Attends all required in-service training and departmental meetings.

• Current LPN or RN license preferred, not required.