RN On-Call Phone Triage

Career Opportunities with Hospice Of Holland Inc

A great place to work.

(every other Saturday and Sunday daytime) 8:00 a.m. to 8:00 p.m. Please note that applicants must be locally domiciled within Hospice of Holland's service area (Muskegon, Ottawa, Allegan, Kent, or Van Buren counties) and be able to access the administrative office in Holland, Michigan, if necessary.

The Registered Nurse Phone Triage role provides skilled nursing care for Hospice of Holland patients. Based on incoming calls, he/she assesses the needs of the patient/family unit and provides appropriate medical advice to callers based on existing orders. When necessary he/she collaborates with a Hospice of Holland provider to obtain new orders to assign with immediate symptom management. Communicates outcome of calls to the interdisciplinary plan of care.

• Based on contact with patient, family or facility staff, completes nursing assessment to meet immediate needs. Updates plan of care, including the patient, family and facility staff in the planning process.
• Consults with physician for appropriate orders and communicates patient’s condition changes and the needs for medical intervention.
• Initiates appropriate interventions by way of phone support or referral to RNCM for in person interventions.
• Educates the patient/family as appropriate per assessment and care plan, and encourages their participation.
• Records accurate and timely documentation of patient and family contacts and updates the interdisciplinary team.
• Coordinates Hospice nursing care when outside agency involvement is required.
• Ensures necessary medical equipment, supplies, and services are available.
• Communicates as needed with appropriate external services providers to insure patient/family needs are effectively being met.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

• Graduate of an accredited school of nursing and current licensure in State of Michigan.
• Has two years of recent clinical experience. Home care or Hospice experience is desired.

• Medical, dental and vision insurance
• Life and disability insurance
• 401k plan with employer match
• Paid time off
• Paid holidays
• Continuing education assistance
• Cell phone stipend

Hospice of Holland is a financially strong non-profit organization deeply committed to providing the best care for hospice patients and their family members.