Resident Service Manager

See Yourself Here. Learn Here. Grow Here. Thrive Here.

Resident Service Manager

* Sign-on bonus of $5,000

At Resthaven, we believe care is more than a profession - it's a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith-centered purpose.

As a not-for-profit, faith-based organization, we're dedicated to enriching lives - both for those we serve and those who serve alongside us. Whether you're looking to grow your career or find a more supportive and purpose-driven workplace, you'll find it here. We'll help you learn, support your success, and surround you with people who believe in service, community, respect, and making a meaningful difference every day.

Pay Range

$65,000 - $72,000

Employment Type

& Schedule

Full-Time | Salary

Why Join Resthaven?

No mandatory overtime (No Mandation)

Agency-free care teams

NOMI Health Insurance Network - $0 copays, $0 deductibles, and $0 coinsurance for full-time employees

Tuition reimbursement eligibility after 6 months

Supportive, mission-driven work culture

Career growth and advancement opportunities

Make a meaningful impact in the lives of residents every day

Essential Responsibilities

Provide high-quality nursing care and treatment in accordance with each resident's individualized service plan.

Implement, evaluate, and coordinate nursing services to ensure exceptional resident outcomes.

Observe, assess, and document resident signs, symptoms, behaviors, and responses to treatment.

Support compliance with infection prevention protocols, universal precautions, and all applicable state and federal regulations.

Coordinate the training and daily work activities of Resident Assistants based on competency and skill level.

Assist with staffing coverage and scheduling needs to ensure quality resident care.

Provide feedback regarding staff performance and recommend coaching or corrective actions when appropriate.

Foster a positive clinical environment that promotes employee engagement, growth, learning, and job satisfaction.

Identify resident and staff concerns and collaborate with the interdisciplinary team to develop effective solutions.

Accurately implement physician orders and coordinate ongoing medical care.

Order medications from the pharmacy and ensure proper distribution to medication carts.

Maintain accurate and timely documentation, reporting, and recordkeeping.

Communicate effectively with physicians, home health agencies, residents, and family members regarding health conditions and care needs.

Coordinate laboratory testing and follow up with physician offices regarding results and treatment recommendations.

Assist with resident admissions, move-ins, transfers, and discharges.

Provide comprehensive shift reports regarding resident status, changes in condition, and care needs.

Maintain confidentiality and demonstrate professionalism in all interactions.

Understand and support Resthaven policies, procedures, and mission.

Participate in the clinical on-call rotation.

Supervise, coach, mentor, and support nursing staff to promote quality care and team development.

Perform additional duties and responsibilities as assigned.

Education, Training, & Experience

Current LPN (Licensed Practical Nurse) or RN (Registered Nurse) license preferred, but not required.

Previous nursing experience preferred, particularly in assisted living, senior living, long-term care, memory care, or dementia care settings.

Demonstrated clinical competency and knowledge of nursing best practices.

Experience leading, coaching, or supervising healthcare staff preferred.

Proficiency with Microsoft Office, including Word, Excel, and email systems.

Strong written and verbal communication skills.

Ability to communicate effectively with residents, families, physicians, and team members while recognizing age, cultural backgrounds, cognitive abilities, and physical conditions.

Knowledge and application of dementia-specific interventions preferred.

Strong organizational skills with attention to detail and the ability to prioritize multiple responsibilities.

Ability to work independently and effectively manage time.

Ability to remain calm, resourceful, and responsive during urgent or emergent situations.

Ability to operate standard office equipment including telephone, copier, fax machine, and calculator.

Participation in all required in-service education, mandatory training, and departmental meetings.

Current nursing license, certifications, and continuing education maintained in accordance with state requirements.

Physical Requirements

This role is active and hands-on. You must be able to:

Ability to frequently stand, walk, bend, stoop, kneel, and reach throughout the workday.

Ability to lift, transfer, push, and pull up to 50 pounds independently and heavier weights with assistance.

Ability to assist residents with mobility, transfers, and activities of daily living as needed.

Ability to respond quickly and appropriately during emergencies.

Manual dexterity sufficient to administer medications,…