Resale Specialist (full-time

When you join this team, you're not just working retail. You're helping build a more connected, supported, and thriving community. From neighbors, for neighbors.

As a Resale Specialist, you'll help create a radically welcoming environment for donors, volunteers, and shoppers, lead merchandising and pricing efforts, support volunteers, and serve as a point person for guest escalations. You will also support daily store operations while taking on additional leadership, problem-solving, and continuous improvement responsibilities. This role also includes professional development opportunities. This includes paid monthly learning sessions, 1:1 development with your supervisor, and growth opportunities within your role!

This role is ideal for someone who thrives in a dynamic environment, enjoys both people-focused and detail-oriented work, and is excited to contribute to a mission-driven team. Specialists also act as Assistant Manager when needed, helping ensure smooth operations and a positive workplace culture.

Start Date:

As Soon as Possible

• Cultivate relationships with donors, volunteers, and guests.
• Execute daily sales floor operations, including product pricing, merchandising, displays, inventory rotation, and handling returns, and being agile to changing tasks based on team needs.
• Operate a point of sale (POS) system, handle cash, and ensure accuracy, including opening and reconciling registers, counting drawers and deposits, safe access, and bank deposits.
• Maintain a clean, neat, and organized sales floor, sales counter, and processing area.
• Evaluate the usefulness of donated items for resale, repair, repurposing, and recycling based upon established processing guidelines.
• Sort, process, and prepare donated items for resale display.
• Safely transport donated items to their designated locations within the store, includes transportation of items up and down stairs.
• Support Managers with process improvements and communications, including leading continuous improvement projects.
• Contribute to a healthy, productive, and supportive work and team environment.
• Promote Community Action House's mission and opportunities to give in-kind and financially.
• Perform duties at various Community Action House locations.
• Communicate store policies with guests.
• Serve as a guest escalation contact and work to mitigate and resolve conflicts effectively.
• Function as Assistant Manager when Managers are not on duty.
• Achieve goals by performing daily, weekly, and monthly Store operation tasks.
• Answer general questions about the Resale Store and Community Action House services and programs.
• Understand and comply with the policies and procedures of the Resale Store and Community Action House.
• Other duties as assigned.

• Prior retail or customer service experience required; resale experience or knowledge preferred.
• Prior customer service training or leadership experience preferred.
• Prior experience working in nonprofits or a general understanding is preferred.
• Proficient with general retail and office technology, including POS systems, printers, and copiers.
• Proficient in G Suite, including Google Docs, Sheets, Calendar, and Email.
• Ability to lead volunteers and assign tasks.
• Ability to prioritize and manage multiple tasks independently.
• Capable of anticipating and meeting the needs of donors, volunteers, and guests.
• Experience navigating guest concerns and de-escalating when necessary.
• Ability to work effectively in collaboration with diverse groups of people.
• Demonstrated proficiency in money handling and record keeping.
• Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.
• A high standard of performance and integrity, and the ability to lead by example to foster a positive workplace culture.
• Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.
• Ability to independently travel between work locations within a reasonable timeframe for each of our Community Action House locations.
• Demonstrate a genuine passion for our mission and a commitment to upholding our…